AOU- Community Healthcare Worker

Overview

The Community Health Center, Inc. cares for 150,000 patients every year at sites across the state. Patients have access to medical, behavioral health, and dental care in one location. CHCI seeks Community Health Workers (CHWs) to help patients tackle everyday challenges and address social determinants of health to improve overall wellness and lives.

• Utilize effective outreach, engagement, and recruitment methods to drive family enrollment rates in the All of Us Research Program.
• Provide patients with a thorough overview of the All of Us Research Program or ancillary studies and answer questions.
• Meet patients in the clinic or community to educate and enroll them in the All of Us Research Program.
• Apply the Teach-Back Method to assess patients’ understanding of the program or ancillary studies.
• Use Motivational Interviewing techniques to build rapport with prospective and current participants.
• Obtain informed consent for IRB-approved protocols.
• Administer surveys and accurately record data.
• Schedule and coordinate appointments for enrollment and retention activities.
• Conduct daily outreach and engagement through phone and in-person interactions, with follow-up via email or mail as needed to inform participants of study activities and schedule participation.
• Make follow-up calls to participants as needed, on a case-by-case basis.
• Engage with families who have children ages 0-4, providing a welcoming environment for both parents and children during program activities; be comfortable interacting with young children and offering light supervision as needed while parents complete study-related tasks. (The program may later expand to include older children.)
• Raise awareness among patients and the community about the All of Us Research Program through community events, waiting room outreach, educational sessions, and customized marketing materials.
• Build and maintain community partnerships to support outreach and engagement efforts.
• Develop, plan, and host educational sessions in both community and clinic settings to promote understanding of the All of Us Research Program among patients, families, and local partners.
• Use and navigate multiple systems, mobile apps, and manage data entry or scheduling tools accurately.
• Perform other duties as reasonably assigned.

• Associates Degree required
• Long-term resident of the community served by CHC, with strong knowledge of local resources
• Strong communication and presentation skills, with the ability to confidently engage and educate diverse audiences in both community and clinical settings
• Ability to build rapport and foster trust with community members, patients, and families through culturally sensitive communication; demonstrated experience obtaining community resources/advocating on behalf of patients
• Basic computer and technology proficiency, including navigating multiple systems, using mobile apps, and managing data entry or scheduling tools
• Ability to problem solve, maintain priority, and stay focused on assigned tasks
• Attention to detail and documentation
• Ability to follow procedures and protocols consistently
• Flexibility in work schedule and willingness to travel throughout CT
• Adaptable to change
• Intermediate proficiency in Microsoft Office and internet-related applications
• Familiar with standard concepts, practices, and procedures related to public health research
• Knowledge of participatory research and working with communities
• Patient relationship management and community engagement experience
• Bilingual, oral and written (Spanish/English)

• Reliable transportation
• Must be able to travel frequently to health center satellites and participate in community events (Eastern or Western Region)
• Clear verbal communication and ability to approach patients in waiting areas and public spaces
• Ability to sit for extended periods while working at a computer
• Ability to carry laptop and recruitment materials as part of recruitment activities

• Occasional early mornings, evenings, and weekends as needed

• Confidentiality of business information…