Director of Operations

Description

The Director of Operations is responsible for leading and optimizing the Company's operational functions, including branch operations, distribution, logistics, inventory management, purchasing, pricing, customer service, and support functions such as fleet, facilities, safety, and warranty. This role provides both strategic and hands-on leadership to ensure operational excellence, consistent execution, and alignment with the Company's business objectives.

As a wholesale distributor of plumbing, HVAC, and related products, the Company competes on product availability, service, accuracy, and speed. The Director of Operations will drive operational performance across all branch locations by fostering a culture of safety, accountability, continuous improvement, and customer focus. This position is responsible for building scalable processes, improving efficiency and profitability, and ensuring the operational infrastructure is in place to support long-term growth while delivering consistent, reliable, and effortless customer experience across the Company's branch network.

• Champion a company-wide culture where safety is the first priority in all operations and employee activities.
• Lead the execution and continuous improvement of safety programs, policies, and initiatives across the organization.
• Drive accountability for safety performance by partnering with leaders to identify risks, implement corrective actions, and promote safe work practices.
• Ensure compliance with all applicable regulatory requirements and company safety standards.
• Monitor safety metrics and trends, leveraging data to improve performance and support operational excellence.

• Provide leadership and accountability for branch operations, distribution, purchasing, inventory management, pricing, and customer service functions.
• Drive operational consistency and performance across the Company's branch network by establishing and maintaining standardized processes, procedures, and service expectations.
• Establish and maintain high standards for operational efficiency, inventory accuracy, customer service, and execution across all locations.
• Oversee company-wide facilities and fleet operations, ensuring safe, reliable, and cost-effective support of business activities.
• Direct warranty and return processes to ensure timely resolution of product issues and a positive customer experience.
• Develop and implement operational strategies and process improvements that support growth, increase efficiency, reduce waste, and improve profitability.
• Build the operational capacity required to support current and future business growth, including branch expansions, relocations, distribution capabilities, staffing plans, and infrastructure investments.
• Partner with Sales, Finance, and key suppliers to optimize purchasing, inventory investment, vendor performance, rebate programs, and overall supply chain effectiveness.
• Monitor operational performance through key metrics and reporting, implementing corrective actions, and continuous improvement initiatives as needed.
• Ensure operational resources, systems, and processes are aligned to deliver an exceptional customer experience and support the Company's strategic objectives.

• Lead continuous improvement initiatives that enhance operational efficiency, productivity, service levels, and profitability across the branch network.
• Develop, implement, and maintain standardized operating procedures and best practices to ensure consistent execution across all locations.
• Establish, monitor, and analyze key performance indicators (KPIs) related to service, inventory, distribution, operational efficiency, and customer experience, using data to drive decision-making and accountability.
• Partner with Operations, Sales, Finance, and other functional leaders to identify improvement opportunities and implement sustainable solutions that support business objectives.
• Drive inventory optimization initiatives focused on product availability, inventory accuracy, demand forecasting, and working capital management.
• Develop operational plans that effectively support seasonal demand fluctuations, business growth, and changing customer needs.
• Evaluate operational processes, systems, and resources to identify opportunities for increased scalability, automation, and long-term effectiveness.

• Ensure all operational activities,…