Key Account Manager

Summary

We’re looking for an experienced Key Account Manager to help us grow and strengthen partnerships with our small and medium business (SMB) clients. You’ll play a key role in driving renewals, upsells, and cross-sells of our cybersecurity solutions — while ensuring every client feels supported, valued, and confident in choosing us.

• Build and maintain strong, long-term relationships with SMB clients to support growth and retention.

• Manage the full post-sales process — from onboarding to renewals and expansions.

• Understand each client’s business goals and recommend solutions that meet their needs.

• Handle and resolve client issues promptly, maintaining trust and satisfaction.

• Negotiate contracts and ensure timely delivery on all client commitments.

• Identify and close renewal, upsell, and cross-sell opportunities within your assigned accounts.

• Drive pipeline generation and revenue growth through proactive account management.

• Deliver accurate forecasts and keep sales activities updated in Salesforce.

• Meet or exceed quarterly and annual revenue goals and quotas.

• Lead regular business reviews (in person or virtual) to discuss progress and uncover new opportunities.

• Present and promote our cybersecurity solutions through demos, events, and targeted campaigns.

• Collaborate closely with resellers and internal teams to build new pipeline and support clients effectively.

• Coordinate sales activities across teams and ensure smooth communication and execution.

• Continuously develop product and market knowledge to stay ahead of industry trends.

• Shadow senior colleagues when needed to learn best practices and strengthen your sales expertise.

• At least 6 years of total professional experience
  , with 3+ years in field sales (software or tech industry).

• Experience in cybersecurity, SaaS, or SMB technology sales is a strong advantage.

• Solid understanding of CRM systems;
  Salesforce experience preferred.

• Strong negotiation and account planning skills, with a consultative sales approach.

• Excellent written and verbal communication skills in English and Danish language.

• Proven ability to build trusted client relationships and manage complex accounts independently.

• Self-driven, organized, and detail-oriented with a passion for achieving results.

• Team-oriented mindset and willingness to learn from colleagues and coaching.

Primary location:
Copenhagen

Additional locations:
None specified

Time type:
Full time