Parent Educator​/Case Manager II

POSITION SUMMARY:

This is an outreach/environmental/community services position. This person may work under the regular supervision of a higher classification. As the person gains work experience within the Agency, he/she will assume a selected caseload through which an increasing knowledge of Agency policies and procedures may be acquired. Duties may change depending on program needs.

The individual is expected to embrace the co-occurring treatment philosophy which integrates a strength based, child/family centered, trauma informed, culturally competent, and recovery oriented philosophy. The staff will carry a selected range of cases through which an increasing knowledge of best practice principles and methods, and knowledge of community resources is demonstrated.

GENERAL DUTIES/ RESPONSIBILITIES:

• Interprets Agency services to clients and community.
• Written case record maintained for each family served and contains information required.
• Standardized case closing form completed and submitted to DCF case worker or community support worker no later than 10 days after end of service.
• Complete standard Parenting Support Services checklist for each Session with family.
• Complete Parenting Support Services baseline assessments and Family Service Plan (FSP) within first 3 visits.
• Initial in home (or Parent Preferred location) visit as soon as possible but at least within 15 business days of receipt of referral.
• Assist families with light case management.
• Maintain accurate and up to date data in data systems.
• May conduct presentations in the community to promote the program and recruit clients.
• Successfully engage clients in services as demonstrated by client service plan completion rates, maintained or increased client functioning and client completion of service plan objectives.
• May formulate mutually agreed-on and measurable service plan goals and objectives.
• Perform 100% of assigned productivity expectation.
• Encourage increased independence and recovery of clients.
• Understand and follow agency policies and procedures.
• Participate in ongoing supervision, consultation, staff meetings, and appropriate training.
• May function as team member with others.
• Identifies community needs.
• Learns community resources.
• Provides advocacy services.
• Carries volume of work within range established by Agency.
• Accept and carry out other related duties upon request
• PQI Functions:

• Ensure the consistent accurate collection of the data
• Identify patterns and trends for program
• Use results of data to inform supervisor of trends that may impact services

QUALIFICATIONS:

• Bachelor’s degree or Associates Degree working towards a Bachelor’s degree preferably in a human service field with knowledge of Community Resources.
• In addition to the above qualifications, specialized knowledge and experience not necessarily related to formal education or training (e.g. knowledge and understanding of another language, a sub-culture) which equips him/her to provide services to a particular segment of the Agency's clientele may be required.
• Triple P Level 4 certification
• Triple P level 4 training in either the 0-12 or teen level with willingness to be trained in the other level
• Circle of Security certification (COS)
• Bilingual (English/Spanish) preferred.

COMPETENCIES:

• Experience providing Triple P / COS interventions preferred
• Experience/comfort in providing help to families experiencing behavioral/emotional difficulties with recent onset
• Promotes family empowerment and strengths by initiating and maintaining respectful, functional relationships with parents and their children while maintaining appropriate boundaries
• Demonstrated initiative, self-direction, flexibility, leadership and decision making skills
• Demonstrated ability to work cooperatively as a member of a team and with other community agencies as well as independently with minimal supervision.
• Excellent written and oral communication skills
• Work constructively and contribute to a harmonious and effective work environment
• Handle work in a professional manner with tact, diplomacy and confidentiality
• Solid problem-solving abilities within the Triple P/ COS scope of practice; ability to set priorities and manage conflicting demands
• Strong time management and organizational skills
• Excellent interpersonal, communication and public relations skills with capacity to relate to clients of different experiences and needs
• Careful attention to detail
• Skills to maintain client records and database
• Flexible work hours to ensure access to the service