Executive Account Manager

Executive Account Manager

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce.

Location: Meridian,

Job Type: Full‑time

Hybrid

Schedule:

The role follows a hybrid schedule after training, requiring three days in the office at our Meridian,  and two days remote per week. In‑office days are subject to business needs.

• Provide professional, ethical, knowledgeable, and reliable service to clients.
• Develop and maintain strong relationships with an assigned portfolio of high‑revenue, complex clients.
• Apply critical thinking and problem‑solving skills to research, troubleshoot, and walk clients through our products to solve their requests.
• Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
• Maintain expert‑level knowledge of Paylocity products and partnerships to ensure each client realizes maximum benefit from the system.
• Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
• Assist with special projects as assigned.
• Work overtime as needed, especially during year‑end.
• Other duties as assigned.

• Bachelor’s degree or applicable client services/industry experience.
• Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator.
• Prior experience in project management or problem‑solving preferred.
• Travel up to 25% across the US.
• Experience in a help‑desk environment or software support highly desirable.
• Computer skills, including Windows and MS Office programs, required.
• Customer‑service focused.
• Strong communication and listening skills.
• Strong problem‑solving/analytical ability.
  
  Strong mathematical aptitude.
• Team orientation.
• Time management.
• Ability to manage change.
• Dependability.
• Attention to detail.
• CPP highly preferred.

• Self‑starter with the ability to handle multiple projects at once.
• Excellent writing skills for business communications.
• Strong interpersonal skills to communicate effectively with a multitude of personalities and work across the organization to resolve issues.
• Ability to work cross‑functionally and build and maintain strong internal partnerships.
• Able to identify the strengths and weaknesses of solutions or approaches to problems.
• Able to deliver accurate information within required deadlines.

• Medical, dental, vision, life, disability, and 401(k) match.
• Perks supporting you, your family, and your finances.
• Career development opportunities.

The pay range for this position is $43,059 - $72,000/yr; base pay may vary depending on job‑related knowledge, skills, and experience. The position is eligible for an annual restricted stock unit grant based on individual performance, in addition to a full range of benefits.

Paylocity is an equal‑opportunity employer committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We actively cultivate differences through employee resource groups and employee experiences, perspectives, talents, and approaches to drive innovation.

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