Account Resolution Specialist

Account Resolution Specialist – United Site Services

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition, each supported by tangible, best‑practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts.

Each member plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Account Resolution Specialist, Accounts Receivable Management Team, is assigned a portfolio of accounts and is responsible for managing the entire order‑to‑cash cycle through payment remittance while delivering excellent customer service to support both the customers and internal business partners.

• Manage, control, and own all activities and functions in accounts receivable.
• Interact with customers to perform daily collection, send follow‑ups, track and input collections, account reconciliation, and resolve disputed chargebacks.
• Partner with sales and customer service management to ensure the highest level of professionalism and customer service in the resolution of outstanding issues.
• Maintain a strong working relationship with all customers.
• Research and resolve accounts receivable balance discrepancies with customers.
• Timely and expeditious resolution of disputes and billing inquiries.
• Monitor, review, and audit collection postings to ensure accurate recording and reduce error.
• Monitor third‑party portals to determine past‑due and overdue invoices, promptly follow up with customers, implement appropriate actions to collect and resolve any issues delaying payments, and pursue proactive collection action consistently.
• Collaborate with the sales department regarding customer accounts on a timely basis.
• Frequently review POs to ensure they are up to date.
• Complete request for mechanics lien using the service USS utilizes to send to customer.
• Research contractor licenses.
• Partner with third‑party collection agency when necessary.
• Partner with the legal team on accounts where the customer filed bankruptcy.
• Suggest account adjustments, small balance write‑offs, and elevate uncollected balances for write‑offs.
• Meet defined department goals, monthly activity metrics, and KPIs.
• Proactively identify trends and assist in implementing process improvements.
• Perform other duties as assigned.

This position has no supervisory responsibilities.

Education: Minimum of 3–5 years of experience in Credit and Collections, Accounts Receivable, Customer Service, or a related field and/or training; or equivalent combination of education and experience.

Experience: Minimum 3 years, maximum 5 years.

• Excellent customer service skills, detail‑oriented, reliable, professional attitude, and a self‑starter.
• Knowledge of accounting principles and practices.
• Strong professional communication skills, both oral and written.
• Knowledge of customer service quality standards.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Strong organizational, collaboration, and time‑management skills.
• Ability to perform mathematical computations quickly and accurately.
• Ability to focus/concentrate to deliver expected work products, even while performing a task over a period of time.
• Strong problem‑solving, documentation, research, and resolution skills, and multitasking skills.
• Ability to work independently and with a team in a fast‑paced and high‑volume environment with emphasis on accuracy and timeliness.

• Sit while answering phones or replying to emails – Constant
• Use hands and fingers to handle, control or feel objects, tools or controls – Constant
• Repeat the same movements when entering data – Frequent
• See…