Community Success Coordinator

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Profit sharing

Salary: $65,000 annually + quarterly performance bonus opportunity

Employment: Full-Time | W-2

Location: Treasure Valley (Boise area), Idaho

Travel: 60–75%, including occasional overnight travel

At Ever Care Mobile Health, our mission is simple:
Restoring Joy to Life.

We partner with senior living and long-term care communities to bring compassionate, accessible healthcare services directly to residents.

We’re looking for a relationship-driven Community Success Coordinator who enjoys connecting with people, solving problems, and taking ownership of results.

This isn’t a traditional customer service position. You’ll be the primary relationship manager for our partner communities, ensuring they receive exceptional service while identifying opportunities to expand access to care.

If you’re someone who thrives on autonomy, builds trust naturally, and enjoys seeing the measurable impact of your work, we’d love to meet you.

• $65,000 annual base salary
• Quarterly performance bonus opportunity tied to community retention and growth
• Healthcare reimbursement
• Paid time off and paid holidays
• 401(k) retirement plan with company match at 1 year
• Company-paid lodging and meals for approved overnight travel
• Company phone or phone allowance
• Fuel Allotment

• Serve as the primary point of contact for assigned senior living and long-term care communities.
• Develop trusted relationships with administrators, directors of nursing, social services teams, and community staff.
• Conduct regular onsite visits to strengthen relationships, review resident needs, and identify opportunities for improvement.
• Proactively address concerns, coordinate solutions, and ensure community partners feel supported.

• Support community retention and increase resident participation in Ever Care services.
• Identify opportunities to expand access to care through referrals, resident engagement, and relationship development.
• Lead conversations with residents, families, and authorized representatives about available services and consent to treatment.
• Monitor community participation trends and develop strategies to support communities experiencing declining engagement.

• Lead new community kickoff meetings and support successful service launches.
• Collaborate with Operations, scheduling, clinical teams, and other internal partners to coordinate services.
• Communicate provider changes, scheduling updates, and service developments to community leadership.
• Help ensure referrals, consent documentation, and service requests move efficiently through established processes.

• Gather community feedback and identify opportunities to improve satisfaction.
• Maintain accurate relationship records, activity updates, and community engagement metrics.
• Take accountability for resolving concerns and following through on commitments.
• Represent Ever Care professionally while promoting a positive, collaborative partnership experience.

• At least 2 years of experience managing relationships across multiple accounts, facilities, or business partners.
• Ability to work without direct supervision
• Ability to identify opportunities to serve
• Strong communication, relationship-building, and problem-solving skills.
• Experience supporting customer retention, account growth, enrollment, referrals, or service coordination.
• Ability to work independently, prioritize competing…