Lead Specialist Solutions Group Homebuilders

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best‑practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Looking for a new opportunity where you can make an impact? At USS, we’re working to change the perception of the portable sanitation industry and bring awareness to the essential services we provide every day to communities across the nation. USS has grown steadily over the past two decades, and with more places to go, we’re not slowing down anytime soon.

We’re continuing to build a talented team to make up our HQ functions that can grow and go there with us. If you thrive in a fast‑paced environment and want to play a pivotal role in evolving an industry.

The Lead Solutions Group Specialist Representative ensures delivery of excellent customer service through overseeing specific processes within the Solutions Group team that result in providing a world‑class customer experience for our USS A+ ranked customers and in timely and accurate entry and processing of orders.

• Team with Leadership to distribute and execute assignments in a timely and accurate manner
• Provide day‑to‑day specific instruction for staff, serve as go‑to for associates regarding process‑specific work questions, and provide team performance input to the Supervisor
• Monitor task queues to ensure expected results are being met and bring to the attention of Supervisor if action is required
• Responsible for the end‑to‑end account management of assigned Solutions group book‑of‑business
• Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines
• Identify and resolve underlining root cause through research and analysis
• Collaborates effectively with Customer Onboarding team to ensure orders are accurately assigned to the appropriate customer accounts
• Owns the complete order lifecycle through effective management of quote to order conversions, order amendments, quoting, invoice validation and collection assistance
• Acts as liaison between internal and external customers to ensure customers’ needs are met and an excellent service is delivered
• Oversees management of purchase orders, purchase order funds, general pricing and contracts
• Reviews invoices for accuracy around pricing, products and service frequencies prior to releasing to customer
• Monitors outstanding bills to ensure on timely payments received
• Serves as a subject matter expert for USS products and services
• Performs other duties as assigned

This position has no supervisory responsibilities.

• Education:
  
  Minimum – 2 Year/ Associate Degree or equivalent combination of education and experience in Business Administration, Finance, Accounting.

• Minimum Years of Experience – 4. Experience in customer services, order management, billing and collections or sales operations preferred.

• Excellent written and verbal communication skills
• Analytical and process…