Risk and Operations Manager

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The Payments Risk and Central Operations Manager will be responsible for assisting the Deposit Operations Manager in the design and implementation of the bank’s payment processing and risk solutions, including card issuing and acquiring, wire processing, check processing, and ACH processing. The role will focus on managing payments risk oversight activities in accordance with Payment Network rules and applicable regulatory requirements.

This role will also be responsible for partnering with other lines of business in the overall risk and compliance strategy for payments. The incumbent must be an energetic leader, passionate about enabling the business to drive scale through innovation and by leveraging technology, implementing a strong risk assessment methodology, collaboration, and defining business requirements from a risk perspective.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Participate in the development of the necessary risk oversight programs and documentation (i.e., policies, procedures, etc.) to identify, measure, monitor and control risks for card acquiring, card issuing, wire processing, check processing, and ACH processing. This includes but is not limited to developing scalable and effective processes in collaboration with other business units for the following:

o Initial and ongoing client due diligence and monitoring

o Third-Party Oversight

· Responsible for evaluating existing relationships and working with the Bank’s BSA and fraud teams for timely identification and escalation of unusual activity. Assist with testing and implementation of a control framework to improve monitoring of higher-risk clients and or technology partners.

· Evaluate and consult on new products, services, and emerging/high risk business models/verticals to assess risks associated with regulatory, financial, fraud, compliance, or reputational risk to build necessary requirements/guideline to manage those risks.

· Assists with review of the Bank’s policies, standards and procedures of the Bank’s compliance with Nacha, Card Network, SWIFT, Federal Reserve and other regulations

· Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations, payment network rules, bank partner requirements, and industry best practices.

· Oversees central operations duties such as processing legal remedies (writs, levies, garnishments, attachments, and subpoenas), claims and disputes, deposited item processing (ATM, RDC, MDC), exception item processing, dormant account review and escheatment processing, IOLTA reporting, year-end reporting (B-Notices, W-8, and 1099).

· Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.

· Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.

· Lead internal and external audits as necessary.

· Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

· Performs other duties and projects as assigned.

ADDITIONAL RESPONSIBILITIES

· Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients.

· Demonstrates high degree of quality work, attendance and appearance

· Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position is responsible for supporting the oversight of critical deposit operations back office processing; leading a team of tenured supervisors and approximately 12-15 support specialists.

MINIMUM QUALIFICATIONS

· 7 years banking deposit operations experience required with strong knowledge of digital and online banking products, payment systems (ACH, card, check, wire),…