Treasury Support Specialist II

This position may be located in Bend, OR;
Billings, MT;
Casper, WY;
Denver, CO;
Fort Collins, CO;
Grant City, MO;
Meridian, ;
Clive, IA;
Omaha, NE;
Sioux Falls, SD or Spokane, WA.

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #Team First Interstate .

The Treasury Support Specialist II provides technical and operational support, customer consultation, and customer training for the Bank's Treasury Management clients.

• Provides technical and operational support to customers and branch personnel for the Bank's Treasury products, including Online Banking, ACH/Wires, Merchant Remote Deposit, Positive Pay, and other Treasury services.
• Follows through on all aspects of customer support related to Treasury Management products to ensure complete and accurate resolution.
• Responds promptly to client inquiries regarding Treasury products, including ACH Origination, Positive Pay, and Remote Deposit processing questions.
• Handles internal and external customer service calls and messages received through various communication channels.
• Cooperates with, participates in, and supports adherence to internal policies, procedures, training, and practices to ensure compliance with all regulatory requirements, especially those specific to assigned duties.
• Supports the development and implementation of new Treasury products, processes, and procedures.
• Assists with special projects, system upgrades, and conversions.
• Works closely and collaboratively with Treasury personnel and branch teams to address questions related to Treasury products and transaction processing.
• Contributes to building and maintaining a strong team environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deliver an exemplary level of customer service in a professional environment.
• Ability to assess customer needs and provide effective solutions.
• Strong computer and technical skills, including proficiency with Microsoft Office.
• Exceptional customer service and communication skills.
• Ability to work collaboratively as part of a team and multitask in a fastpaced environment.
• Flexible, self motivated individual with strong problem solving abilities.
• Strong financial acumen and sound judgment.
• Excellent written and verbal communication skills, including interpersonal and presentation capabilities.
• Understanding of business and financial fundamentals, intermediate accounting skills, strong mathematical aptitude, and proficiency with spreadsheets.
• Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret instructions delivered in written, verbal, diagram, or schedule form.
• Demonstrated team oriented mindset that supports the success of First…