Pharmacy Technician - Emerald Specialty Pharmacy

Help Build Something Meaningful Emerald Specialty Pharmacy is seeking adaptable, patient-focused Pharmacy Technicians who are excited to help build a new specialty pharmacy from the ground up.

This is a unique opportunity to join an entrepreneurial team where you'll gain exposure to a wide range of pharmacy operations, including prescription processing, patient support, claims coordination, inventory management, fulfillment, and shipping.

As a startup operation, our Pharmacy Technicians play an essential role across the entire patient journey. We're looking for team members who thrive in a dynamic environment, enjoy learning new responsibilities, and are passionate about delivering exceptional service.

• Process prescriptions from intake through completion while ensuring accuracy and compliance.
• Enter prescription, member, provider, and insurance information into pharmacy management systems.
• Review documentation for completeness and identify discrepancies requiring follow-up.
• Maintain accurate pharmacy records and documentation.

• Serve as a point of contact for members, providers, and business partners regarding prescription status and medication access.
• Assist with benefit investigations, prior authorizations, and claims-related inquiries.
• Coordinate with healthcare providers, payers, and members to resolve service issues and facilitate timely treatment.
• Deliver exceptional customer service through phone, email, and other communication channels.

• Support pharmacy claims processing and adjudication activities.
• Collaborate with pharmacists to resolve prescription, coverage, and medication-related concerns.
• Utilize pharmacy management systems and operational tools to support workflow efficiency.
• Participate in quality assurance and compliance activities.

• Prepare, package, label, and distribute medications in accordance with regulatory and organizational requirements.
• Support inventory activities including receiving, stocking, replenishment, and storage of medications and pharmacy supplies.
• Coordinate shipping and delivery activities, including preparation of temperature-sensitive shipments when required.
• Maintain shipment documentation and assist with tracking and delivery issue resolution.
• Help ensure a safe, organized, and audit-ready pharmacy environment.

• Participate in process development and continuous improvement initiatives as Emerald Specialty Pharmacy grows.
• Assist with creating efficient workflows and identifying opportunities to enhance service, quality, and operational effectiveness.
• Support additional responsibilities as assigned to meet evolving business needs.

• Experience:
  
  Minimum two (2) years of pharmacy technician experience in pharmacy operations, specialty pharmacy, fulfillment, claims administration, mail-order pharmacy, or a related healthcare setting.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with pharmacy systems and technology platforms.
• Certification:
  Pharmacy Technician Certification (CPhT); compliance with state requirements for pharmacy staff.

• Specialty pharmacy experience.
• Mail-order pharmacy experience.
• Experience with pharmacy claims, prior authorizations, or benefit investigations.
• Experience supporting fulfillment, inventory, or shipping operations.
• Experience in a startup, growth-oriented, or highly collaborative environment.

• Pharmacy distribution and office environment.
• Frequent use of computer systems, phones, and…