Training & Support Specialist

Applications Training & Support Specialist 3

Join to apply for the Applications Training & Support Specialist 3 role at St. Luke's Health System in Boise, , supporting our Education team.

• Learn clinical and non-clinical Epic EHR workflow to teach and support end users
• Opportunity for career growth and promotion within to higher ATSS levels
• Collaborate cross‑functionally to create engaging digital education content
• Access to mentorship, training, and resources to develop your skills

• Serve as the initial escalation point for review of system enhancement requests impacting a single application to validate appropriateness for escalation to build/governance review.
• Serve as project/enhancement request facilitator for enhancement and build requests as they progress through to implementation (e.g., flowsheet changes, minor order changes, etc.).
• Provide support by troubleshooting identified mSL and other single-application end user facing system issues.
• Assist with root cause analysis and resolving problems through appropriate methodologies and communication with end‑users and service line leaders.
• In collaboration with end users and system leadership, use accurate training, comprehensive real‑time support, and effective solution architecture to enable safe, effective, and efficient utilization of mSL and other health information technologies.
• Supplement initial/on‑going training and personalization for clinical and business applications for new and existing employees to cover any gaps; provide supplemental support in performing competency assessments related to provider/clinician EMR use.
• Monitor clinician efficiency datasets to recommend targeted and purposeful interventions; deploy surveys and other training quality mechanisms to measure the effectiveness of training interventions.
• Partner with colleagues on adjacent teams (e.g., informatics, CLaSS/Simulation, IHT, etc.) to provide support, develop content, and deliver high‑quality/fidelity training.
• Ensure competency training of clinical and business end users continues beyond initial training, taking ownership over competency checklists for any applicable clinical and/or business application.
• Lead the development and assist in analyzing existing and gathering requirements for training materials, serving as subject‑matter expert in validating training documents/curriculum requiring updating.
• Ensure Epic training environment is maintained and up to date to support training needs through accurate configuration of the MST environment.
• Optimize single application, complex, clinical and business workflows through in‑depth analyses of current state and a comprehensive understanding of system functionality.
• Gather requirements for potential changes; manage portfolios of enhancements/requests to ensure appropriate levels of resources, prioritization and completion of requests.
• Support system project work through functioning as a subject‑matter expert, developing training references, and delivering the training for enhancements.
• Test/validate new build for single application enhancements/upgrades; supplement system go‑live support for new implementations and enhancements.
• Develop and communicate system changes (e.g., upgrade announcements, individual enhancements, etc.) and downtimes to appropriate areas of the organization.
• Participate in local and informatics governance as needed for decision making, content reviews, prioritization, and subject‑matter expertise.
• Maintain local level subject‑matter expert program, empowering local leaders with knowledge and skills needed to work through basic issues and answer basic end user questions.
• Mentor and develop the technical and facilitation skills of lower level ATSS team members.
• May function as a first‑level supervisor or "lead".
• Perform other duties and responsibilities as assigned.

• Education:
  
  Bachelor’s degree or equivalent experience
• Experience:
  
  1 year of experience
• Licenses/Certifications:
  
  None

e’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both…