Engineer II

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Operations Full Time Meridian, , US

As a Level II Engineer with Stability Networks, you will be a key member of our unified service team, providing advanced technical support for our managed clients. You will resolve issues escalated from Level 1 Engineers, perform proactive maintenance, and assist with client projects. This role requires strong troubleshooting skills across Microsoft 365, Windows environments, networking, and common MSP toolsets. You will serve as a technical resource for complex incidents while delivering exceptional customer service and helping improve documentation, automation, and service quality.
We are looking for Highly motivated and self-driven individuals, with a strong sense of ownership and initiative, and that are Eager and a proactive learner who actively seeks opportunities to expand skills, knowledge, and technical capabilities.

• 3+ years of experience with:
  • Customer Service
  • Microsoft 365 Administration
  • Microsoft Windows environments
  • Networking fundamentals (TCP/IP, VLANs, VPNs, firewalls and switches)
  • Common MSP toolsets:
    • Backup and Recovery
    • Documentation
    • Password management
    • RMM or endpoint management
    • Ticketing system (PSA, help desk, or ITSM tools)
• Understanding of service support principles and practices, with a commitment to excellent customer service.
• Effective communication skills, both written and verbal.
• Strong analytical and problem-solving skills.

• 3+ years of experience with:
  • Microsoft Intune / MDM
  • Power Shell scripting
  • Security tools (EDR, SIEM, email security)
• Certifications (Microsoft Certified Professional, Network+, Security+):
• Eagerness to learn and adapt to new technologies and methodologies.
• Ability to manage multiple tickets and priorities
• Professional verbal and written communication, including:
  • Explaining technical issues in non-technical language
  • Writing professional emails and ticket entries
• Ability to work independently and as part of a collaborative team

• Triage, take ownership of, and resolve Level 2 incidents and requests:
• Troubleshooting Windows 10/11, Windows Server, and Microsoft 365 environments
• Supporting Active Directory, Azure AD (Entra ), Group Policy, DNS, DHCP, and file services
• Diagnosing and remediating network issues (firewalls, switches, VPNs, Wi‑Fi)
• Supporting backups, disaster recovery, and business continuity solutions
• Escalating support requests according to company standards
• Respond to, take ownership of, and resolve alerts
• Assist with client projects
• Serve as an escalation resource and provide guidance to junior-level engineers
• Follow, create, and maintain technical documentation and Standard Operating Procedures (SOPs)
• Keep client communication within the associated support ticket and provide clear notes, including troubleshooting steps taken and the resolution
• Provide white-glove support for scheduled deskside and remote sessions

These skills enable the Level II Engineer to apply support fundamentals to real-world client problems. Proficiency in Microsoft Windows environments, Microsoft 365, and networking supports accurate analysis and efficient resolution. Effective communication is essential for collaborating with the Stability Networks team, conveying clear technical information, and earning client trust and satisfaction. Preferred skills such as Microsoft Intune (MDM), Power Shell scripting, security tools, and familiarity with industry standards further strengthen analysis and resolution.

Continuous learning and adaptability are critical for keeping current with evolving technologies and improving service quality every day.