Customer Service Manager

About The Role

Want to work for a company that cares about its community and its employees? We strive to succeed in business while also being valuable and compassionate neighbors. We believe in making the place we live and work better every day. Come find your passion with us!

Looking for a challenging and rewarding career, while giving back to your community? Look no further! Mountain West Bank we are more than a job, we take pride in our company and culture by celebrating our employees, offering excellent benefits and giving back to the communities we serve. We grow our people and promote from within as a standard practice. We are looking for a motivated Customer Service Manager (CSM) for our Meridian Financial Center in Meridian,  Customer Service Manager is responsible for ensuring that customers receive consistently high‑quality customer service in all aspects of their financial services as well as assisting to acquire and retain core deposit accounts.

The CSM will develop branch teller staff into highly proficient individuals in customer service, selling and cross‑selling accounts, services, and technical knowledge. The CSM represents the Bank in which the office is located through community activity and volunteerism and is responsible for leading and motivating the branch teller staff to increase profitability, growth, and productivity.

Full‑time (40 hrs./wk). Must be available 8:15 AM‑6:15 PM Mon‑Fri and possibly 9:00 AM‑2:00 PM Sat. Nights and all major holidays off (paid). Pay depends on experience. Apply now to join our team!

• Ensure through training, personal example, and work atmosphere that all operational staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
• Supervise and instruct teller staff according to established policies and procedures and accepted standards. Assign duties to meet workload fluctuations. Direct training of subordinate staff including remedial training when needed. Solve or assist in solving personnel and operational problems within the branch. Evaluate the performance of subordinate staff and recommend promotions, salary adjustments, disciplinary action, etc. to the Branch Manager.
• Answer customer inquiries and resolve problems regarding operational and depository matters. Provide assistance to customers who need help with their account. Determine account and service needs of customers and prospective customers, referring them to the appropriate person for follow up and close of sale.
• Oversee the courier process, work with couriers, prepare bags, and ensure all documentation is completed, filed, and retained. If items need to be addressed, work with the manager.
• Ensure that proper records are maintained, and that safeguards and systems are in place for retention and storage as needed. Responsible for the training of personnel and maintenance of proper security procedures according to established Bank policy.
• Responsible for the preparation and submission of branch certifications, monthly operational reports, etc. Maintain proof of accounting records, teller balancing records including proof of overages and shortages, measures taken to locate differences, reports of differences not located in amounts reportable to Administration.
• Maintain internal audit functions within branch operations. Report potential losses, fraud, kiting, embezzlement, etc. in a timely manner to the proper authority.
• Assist the tellers in the performance of their duties and responsibilities including training them in the procedures related to their position, providing additional training if needed. Assume responsibility for all transactions processed by a teller that exceeds their assigned limits by reviewing the transactions and initialing to show approval on those that are authorized. Sign and authorize cashier’s checks. Waive service charges and fees when appropriate and within specified authority.
  
  Verify teller and vault cash on a routine basis noting discrepancies and/or dollar amounts more than assigned limits. Approve temporary retention of excess cash on a limited basis as befitting the…