Front Office Manager

Front Office Manager – Ascent Hospitality

Location: Meridian, MS

Ascent Hospitality owns an extensive portfolio of hotels and maintains a strong pipeline of new properties and acquisitions. While we oversee a wide range of operations, our focus is on people—creating memorable experiences for both guests and team members. We continually seek individuals who collaborate seamlessly, communicate clearly, and thrive amid change.

• Manage front‑office activities, ensuring excellent guest service and efficient reservation and room‑assignment processes.
• Develop and implement strategies to maximize revenue, foster employee growth, and exceed guest expectations.
• Schedule, oversee, and support front‑desk representatives, night‑audit staff, and breakfast attendants.
• Assume managerial duties on call, maintaining staffing levels and inventory control.
• Provide training, support, and tools for guest‑service teams, ensuring compliance with company standards.
• Conduct regular guest‑services meetings and share performance insights with staff.
• Serve as the primary point of contact for operational issues, troubleshooting systems, and coordinating with other departments.
• Recruit, train, and supervise front‑office and guest‑service personnel.
• Lead initiatives to achieve optimal rate‑occupancy performance.
• Ensure adherence to appearance, grooming, and uniform requirements.
• Handle guest inquiries, complaints, and special requests in a timely, professional manner.
• Maintain smooth operation of breakfast service and other guest‑facilities as applicable.

• Competitive salary.
• Health, dental, vision, life insurance and supplemental options.
• 401(k) with employer match.
• Paid PTO.
• Uniforms provided for most positions.
• Team Member Hotel Discount Program.

• Strong customer‑service orientation with excellent organizational skills.
• Previous experience as a front desk, guest‑service supervisor or manager.
• Exceptional leadership and communication abilities.
• Proficiency with Microsoft Office and hotel‑specific computer systems.
• Flexibility to work nights, weekends, and holidays.
• Ability to work independently and make timely decisions.

• Stand continuous during scheduled shifts.
• Work involves reaching, bending, and moving objects up to 50 pounds.
• Perform tasks requiring close, distance, and color vision.
• Handle mentally and physically stressful situations.

• High school diploma required; some college preferred.
• Minimum one year in a hotel management role.
• Ability to lead and manage a team.
• Fluent in English; additional languages a plus.
• Proficient with personal computers and property‑specific applications.

EEO Employer

• Seniority level:
  Mid‑Senior
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Hospitality