Technology Center Specialist

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Classification: Non-Exempt
Reports to: Technology Automation Manager

The Technology Support Center Specialist is responsible for delivering quality customer service to internal staff, serving as a single point of contact, receiving internal customer requests, and resolving problems using all technical resources. All requests and problems are addressed and resolved efficiently.

• Expedite and complete work requests and problems received through the Technology Support Center or address request requirements. Communicate clearly to coordinate colleagues and all technical resources to meet internal customer expectations. Provide technical assistance to all Bank employees as required.
• Log all customer requests, inquiries and problems and track them through completion; escalated issues as needed to management. Maintain strict inventory control, summarize and manage report information and processing statistics.
• Follow through on repetitive inquiries and problems and create solutions that will prevent future requests and queries.
• Assist the Technology Automation Manager as required, including activities necessary in the absence of the Manager.
• Assure compliance with all regulations, guidelines, bank and departmental policies and standards.

• Monitor and assist in developing enhanced systems, procedures and training for staff.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position does not have any supervisory responsibilities.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

• Prolonged periods working at a desk.
• Must be able to transport up to 30 pounds at a time.
• Must be able to access and navigate each location’s facilities.
• Occasional bending, stooping, and stretching may be required.

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Will be required at times to work outside usual hours of business in order to support servers, systems and services without impeding access to these servers and services during usual business hours. Must be willing to rotate an on-call schedule including evenings and weekends.

Some travel is expected for this position.

• High School Graduate or GED.
• Proficiency in Microsoft Windows, Word, Excel, and Outlook.
• Excellent customer service, verbal and written communication skills and organization skills.

• Post High School Education or 2 years of related experience.
• CompTIA Network+ certification.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Entry level

• Full-time

• Information Technology
• Banking