Senior Software Engineer - ITSM Service Team

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The Senior Software Engineer is responsible for taking technical ownership of key systems and mentor other engineers. You’ll help set technical direction, work through ambiguous problems, and be a go-to person for design and architecture decisions on your team and delivering high-quality, scalable, and secure software solutions. The role ensures best practices in software development and collaborates with stakeholders to translate requirements into effective solutions.

The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

The Senior Software Engineer is responsible for taking technical ownership of key systems and mentor other engineers. You’ll help set technical direction, work through ambiguous problems, and be a go-to person for design and architecture decisions on your team and delivering high-quality, scalable, and secure software solutions. The role ensures best practices in software development and collaborates with stakeholders to translate requirements into effective solutions.

The Senior Software Engineer stays current with technology trends and applies best practices to drive continuous improvement and innovation.

• Design and lead implementation of medium-to-large features or services end to end
• Make and document architectural decisions; weigh trade-offs across scalability, cost, and maintainability
• Mentor and support the growth of less-senior engineers through code review and pairing
• Partner closely with product and engineering leadership on roadmap and technical feasibility
• Help improve engineering practices — testing, deployment, observability, incident response

• Bachelor’s Degree in Computer Science, Engineering, or related field or
• High School Diploma/GED and 7 years preferred work experience.
• 2-3 years in software development, including experience with distributed systems and cloud platforms.
• Solid track record designing and delivering non-trivial software systems in production
• Comfortable across at least part of the stack (backend, front-end, data, or infra) with the ability to reason about the rest
• Ability to communicate technical trade-offs clearly to both engineers and non-technical stakeholders
• Proficiency in JavaScript programming language and API development with strong understanding of architectural patterns and system design.
• Knowledge of REST API web integrations, Service Now spoke and store plugins and playbooks
• Healthcare IT, SaaS, or regulated-industry background helpful but not a hard requirement

• Master’s Degree in Computer Science, Engineering, or related field
• 7 years with a track record of solving complex technical challenges and mentoring engineers.
• Experience leading a technical initiative across multiple teams
• Service Now architecture/administration experience at scale
• ITIL certification and knowledge of Agile development process

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use,
* patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer:
This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

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1100 Virginia Drive, Fort…