CUSTOMER CARE

Job Responsibilities

• Processing enrollments and registrations
• Managing billing questions and concerns
• Assisting the lead Customer Care member with suggestions on how to improve operations
• Answering and directing general inquiries
• Assisting in confirming or clarifying class times, locations, and directions for parents and students
• Assisting in the selling or collecting of tickets for events
• Answering general questions regarding our policies or practices when they arise

Merriam Music is an equal opportunity employer that has a long track record of fostering growth for its employees, sculpting job opportunities that build upon each individual’s strengths.

Our workplace is supportive, with open‑door policies with all direct managers and support for all employees when and where needed. Whether that be mentoring and coaching so that you can achieve maximum job success, or being responsive to personal needs and challenges, our employees are the strength of our business, and we treat you as such.

Ideas are welcomed and encouraged, and the best ideas are adopted regardless of who and where they come from. We all succeed when everyone is supported fairly and genuinely – and you’ll feel it from day one.

Customer Care. You should also be someone who is open to learning new systems with the required training and support. We’re looking for those applicants who particularly take pride in the quality and detail of their communications, and their ability to resolve issues while meeting established targets.

Please click the link to begin your application process. We ask that you attach a cover letter, and if you don’t have one, you’ll be given an opportunity to write a short introduction about yourself. You’ll be asked about your schedule preferences, earning expectations, your past experience, your resume, and your musical areas of strength.