Member Service Representative​/Personal Banker

Member Service Representative/Personal Banker

We are Jovia Financial Credit Union. Our name evokes joy, optimism, and “banking on the bright side”. We are a new kind of credit union, combining service and value with convenient technology. With 85+ years of “brighter banking”, we focus on members, not profits.

As a not‑for‑profit, we pursue innovation, convenience, and community. We offer a diverse, inclusive environment with flexible opportunities and competitive benefits. Join us and shape the future of banking.

• Competitive compensation with paid training
• Engaged managers who value coaching
• Professional development with growth opportunities
• Friendly, collaborative work culture with social activities
• Retirement benefits – 401(k) with generous match and defined pension plan
• Comprehensive medical, dental, and vision coverage
• Employee activity groups fostering belonging
• Tuition reimbursement and school loan repayment for full‑time employees
• Gym reimbursement and wellness time off
• Flexible PTO options including vacation payout and sick time incentives
• Discounts on employee loans
• Supplemental benefits such as pet insurance, legal plan, and AFLAC

• Directly dealing with members and potential members
• Supporting and promoting a successful service/sales culture by identifying member needs and cross‑selling appropriate products
• Efficiently and accurately processing transactions (loan payments, fund transfers)
• Researching and resolving member concerns
• Accurately recording information
• Effectively utilizing the software system for member transactions
• Engaging with members to explain available services to meet financial needs

• Bachelor’s degree or minimum 18 months of relevant experience in finance or customer service
• Previous banking or financial services experience
• Desire to provide outstanding member service
• Ability to discuss products and services
• Professional appearance with enthusiastic, assertive personality
• Self‑motivated
• Strong computer skills
• Excellent communication skills
• Thorough knowledge of negotiable instruments
• Dependable – arrive on time as scheduled

Jovia celebrates innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and provide competitive compensation and benefits to recruit, retain, and reward top talent.