Claims Manager - Casualty

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Manage and provide strategic leadership to a claims team in accordance with company claim policies, practices, and procedures within delegated authority levels. This includes direct oversight and development of a specialized team of claims professionals handling General Liability, Professional Liability, Employment Practices Liability, and Directors, Officers and Trustees claims within our Casualty Large Loss group. Drive performance and claim outcomes by guiding claims management practices that align with operational goals and broader business objectives.

Proactively identify and assess areas of potential business risk, and resolve complex complaints and disputes related to claim resolution. Oversee the operational budget and ensure effective expense control. Lead staffing strategies, including hiring, retention, and productivity management across the line of business. Supervisor responsibilities include workforce planning, training and development, and performance management to build a high performing, engaged team.

• Manage the claim activity and workflow for multiple claims units to maintain the highest professional customer service and technical standards and to ensure work is produced in a timely fashion and that all deadlines are met.
• Oversee the timely settlement of claims and acceptable closing ratios for the line of business.
• Mediate complaints and disputes regarding claim resolution.
• Develop, recommend, and manage the operating budget for the claims units in meeting the overall goals and objectives of the Claims Department.
• Ensure each unit is meeting the expectations as defined through the unit's best practice guidelines and in compliance with all applicable legal and regulatory requirements.
• Provide oversight on expense control in accordance with the unit's policies, practices, and procedures.
• Manage and keep current on all claims processes, procedures, and changes in accordance with company guidelines.
• Maintain override capability, authorize settlements up to designated authority limits, and submit recommendations to designated officials for those claims in excess of authority level.
• Oversee claims staffing models, hiring and retention, and productivity numbers to ensure they are in compliance with company standards.
• Identify areas of potential business risk and communicate these to the VP - Claims including, but not limited to, the following:
• Claims with amounts in excess of authority.
• Punitive damage claims or alleged punitive damage claims.
• Errors and omissions claims.
• Written customer complaints and any oral complaint not resolved or which you do not feel confident in handling.
• All complaints filed with state insurance departments.
• Claims involving bad faith or threats of bad faith or where you feel there is a potential claim for bad faith.
• Directors, officers and trustees liability claims (Casualty, Subrogation).
• Extra contractual claims or claims for damages that reach or exceed limits of liability.
• Denial of defense of our insureds.
• Present claims committee transactions for approval or reporting as needed.
• Travel as required for mediations, seminars, settlement conferences, etc.

• Staffing needs, to include interviewing and onboarding for new employees.
• Training and development, as well as coaching and motivation, for staff.
• Performance management, goal setting, employee engagement, and salary administration.
• Work force management to include: unit equipment, software, and space needs, approving time off and overtime usage, and budget recommendations.

• A minimum of five to seven years of commercial lines claims experience and a minimum of two years of supervisory experience or equivalent is required.

• A four-year college degree or the equivalent in related insurance experience is required.
• Completion of CPCU, AIM, and/or SCLA designations is preferred.

• Ability to manage effectively.
• Leadership skills.
• Strong customer service focus.
• Strong strategic thinking skills.
• Strong critical thinking skills.
• Strong knowledge of multijurisdictional legal principles.
• Knowledge of Microsoft Office tools.
• Ability to understand and utilize business reports and other data analysis tools.
• Ability to adapt to changing environments.
• Collaboration and partnering skills.
• Strong problem-solving skills.
• Strong systemic-thinking skills.
• Strong team-building skills.
• Ability to elicit needed knowledge.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.