Deli Lead

Job Title:
Deli Lead

FSLA Status:
Hourly

Supervisor:
Deli Department Manager

The Deli Lead provides leadership to all Deli associates, ensures that an enjoyable shopping experience is consistently delivered, and contributes to store sales and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads the Department with achieving Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
• Contributes to the Deli Department gross profit goals, planning and shrink control
• Leads and reinforces Company culture, guest service and performance expectations
• Maintains adequate staff levels by partnering with Store Manager and Human Resources by interviewing applicants and extending job offers to qualified candidates
• Responsible for the thorough and consistent training and leadership of new Deli associates
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
• Provides guidance and delegates duties to Deli department associates
• Develops associates by supporting professional goals and objectives
• Collaborate with the Store Manager to write and conduct performance reviews of Deli associates.
• Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources and Store Manager
• Ensures correct signage is represented throughout Deli Department
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains inventory levels and ensures accurate pricing on products received and sold
• Places orders with various vendors for special orders and holidays, utilizing item movement as needed
• Provides excellent guest services by addressing concerns and resolving issues
• Contributes to overall cleanliness of the department by maintaining, organizing and cleaning work areas, shelving, and sales floor as needed
• Assists and completes with the preparation of coaching sessions, performance reviews, event notes, training checklists and store sales
• Other duties as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• Understands being in a leadership role and how to motivate a team of individuals
• Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Ability to deal tactfully and effectively with guests and all personnel
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures:
  Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, and mixers
• Must be Serve Safe Certified (Hometown Grocers will pay in order to get certified if not)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Stand in place for a long period of time, bend, stoop, and kneel regularly
• Full range of upper body motion
• Lifting up to 50 pounds on a frequent basis
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

• The Deli Department Lead is a full time, hourly position
• This position will work a variety of shifts including days, nights, weekends, and holidays based on what business dictates