Investigation & Rec Specialist

** Required Qualifications For Position
*** 1-3 years of experience or career equivalent in natural gas distribution operations, billing and collections.
* Proven ability in task completion and multi-tasking.
* Demonstrated analytical skills.
* Demonstrated leadership skills based on NiSource Leadership Expectations.
* Demonstrated organizational skills.
* Ability to lead projects.
* Strong conflict management skills.
* Comfortable handling escalations while maintaining an exceptional level of professionalism and business etiquette.
* Proficiency in reading and interpreting facility maps.
* Proficient in knowledge of the gas industry and One Call Center law.
* Excellent, open, decisive communication and comradery with leadership.
* Working knowledge of company systems.
* General gas industry knowledge including understanding of utility construction practices.
* Understanding of regulatory tariffs and similar One Call Center law.
* Knowledge of DIS, WMS, GIS, IRTH computer applications, Microsoft Office.
* Knowledge of policies and procedures and state mandates related to facility damage prevention.
* High School Diploma
* As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
*** Work Authorization
** Authorized to work in the United States without requiring sponsorship.
** Workplace Connection
** Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
** Equal Employment Opportunity
** NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.

Each employee is expected to abide by this principle.
**** By applying, you may be considered for other job opportunities.
****** ADA Accommodations
** If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at  or
* Safety Statement
** Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries.  Support our interdependent safety culture by ensuring the safety of your co-workers.  Stay focused on the task at hand and promote productivity through good work habits.
** E-Verify
** NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants:
These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
* ** E-Verify Poster** (English and Spanish)
* ** Right to Work Poster** (English and Spanish)
** Salary Range :**$69,900.00 - $
*** The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
***** Posting

Start Date:

**** Posting End Date (if applicable):**#
** Please note that the job posting will close on the day before the posting end date.
**** Job Summary
** Provide service and support to…