Operations Specialist

At U S Federal Credit Union, the Operations team ensures seamless, secure, and efficient back‑office support to protect our members and deliver superior service. The Operations Specialist manages essential back‑office functions—including ACH processing, wire transfers, dormant accounts, fraud resolution, and other account maintenance—to support the credit union’s internal and external service goals and work closely with frontline teams to meet member needs.

Location: Portage or Merrillville

• Process ACH files, wire transfers, share drafts, ATM processing, and card transactions.
• Review new accounts to ensure compliance with required documentation, KYC/CIP, and funding requirements.
• Handle daily incoming mail; process deposits, payments, address changes, name changes, and account closures.
• Manage billpay, remote deposit capture, certificate renewals, subpoenas, and power of attorney requests.
• Assist with IRA administration and validate cross‑departmental data entry.
• Support handling of deceased member accounts and dormant accounts.
• Work E‑Oscar disputes and ensure timely credit bureau corrections.
• Finalize wire approvals and provide expertise on fraud and dispute resolution.
• Ensure compliance with Regulation E, D, NACHA, and other applicable rules.
• Perform other duties related to general operations of the credit union.

• Minimum 2 years of experience in financial institution operations or back‑office roles.
• In‑depth knowledge of ACH, wire transfers, fraud resolution, and compliance procedures.
• Strong understanding of credit union regulations and operational risk management.
• Excellent analytical, organizational, and communication skills.
• Strong collaboration skills, especially cross‑functionally.

• Experience working in a credit union or similar regulated financial institution.
• Knowledge of NCUA regulatory reporting requirements.
• Experience with credit union core systems.

• Standard office environment; ability to sit for extended periods and perform tasks using a computer.
• Occasional travel may be required for training or audits.

We are an equal opportunity employer.