Manager, Technology & Services

Manager, Payment Technology & Services page is loaded## Manager, Payment Technology & Services remote type:
Hybrid locations:
Merrillville, INtime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R2534

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well.
**** A Centier Associate
**** is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results. Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.
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* Supervisory Responsibilities:

** None. Initially an individual contributor role with significant influence and payment leadership responsibilities. This role is expected to evolve to include direct supervision of Payment Technical Product Specialists as the department grows.
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* Summary:

** The Manager of Payment Technology & Services is a critical leadership role responsible for driving the strategic vision, technical innovation, and product management of Centier Bank’s payment ecosystem. Acting as a key leader for the VP of Payment Technology & Services, this individual will drive critical initiatives, manage strategic vendor partnerships, and serve as a primary subject matter expert for the Bank's upcoming FIS core conversion.

This role blends deep technical payment knowledge with product management discipline to enhance efficiency, leverage data analytics, manage risk, and deliver a unified, best-in-class payment experience for our clients.
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* Essential Duties and Responsibilities:

**** Strategic Execution** **& Project Leadership
*** Serve as a key leader for the Payment Technology & Services workstream in the Bank’s FIS core conversion, ensuring all payment systems, vendor integrations, and operational processes are successfully transitioned.
* Execute the departmental strategy by managing a portfolio of projects related to payment system enhancements, process automation, and new product implementations.
* Develop business cases, define project scope, and lead cross-functional teams to deliver initiatives on time and within budget.
* Contribute to departmental strategy by setting objectives, performing detailed analyses, and developing policies and procedures.
* Contribute to the strategic design and implementation of future payment capabilities, such as enhanced wire transfer and real-time payment operations.
** Product & Vendor Management
*** Manage the lifecycle of Centier's payment products, including Cards, ACH, Wires, P2P, and Digital Wallets, ensuring they are competitive, profitable, and meet client needs.
* Oversee and optimize relationships with critical payment vendors and networks (e.g., FIS, Visa, The Federal Reserve), leading performance reviews and identifying opportunities for innovation and efficiency.
* Evaluate new fintech partners and technologies, making recommendations that align with the Bank's strategic goals for payments.
* Ensure payment technologies are interoperable and integrate seamlessly with other Bank technology platforms.
** Data Analytics & Process Improvement
*** Partner with Data Services to develop and analyze payment metrics, creating dashboards to monitor transaction trends, identify revenue opportunities, and inform strategic decisions.
* Champion a data-driven culture, using insights to optimize processes, reduce costs, and enhance the client experience.
* Analyze end-to-end payment workflows to identify and implement automation and…