Implementation Specialist

Implementation Specialist – Merrillville, IN

Eligibility/Clearance:
Must be authorized to work in the US

Seeking an experienced Implementation Specialist to support an energy efficiency program office. As an Implementation Specialist, this individual will be responsible for application quality, program adherence, and answering customer service calls, emails, or faxes. The Implementation Specialist will also enter data into various tracking databases, paying close attention to detail and looking for inconsistencies and adverse trends that could negatively impact the clients’ programs.

This role will perform a technical review of all applications submitted, reviewing applications to AHRI standards, deemed savings values (kWh and therms), percentage efficient, and approving the final incentive amount. The Implementation Specialist will assist with development, tracking, and quality assurance of promotional agreements and data; and provide general clerical tasks in support of residential energy efficiency programs as assigned by management.

• Project management for specialized incentive program types
• Technical application review
• Incentive payment processing
• Researching and analyzing data to identify specific trends
• Providing top‑notch customer service to all calls
• Regular communication with customers and utility client
• Supporting reporting and visual management requirements
• Utilizing Lean and Six Sigma principles to develop and improve processes
• Miscellaneous special projects as assigned

• Exhibits professional demeanor and top‑notch customer service skills
• Excellent organizational skills
• Excellent written and oral communication skills
• PC, keyboarding, and typing/data entry proficiency
• Must create/maintain relationships and work effectively at all levels of the organization
• High level of customer service to internal and external customers
• Demonstrates ability to handle multiple projects and changing priorities
• Able to work under pressure and meet frequent deadlines
• Able to perform assigned or self‑initiated activities to a successful conclusion
• Excellent interpersonal skills
• Work as a team member and independently with little direction
• Anticipate needs and exercise mature judgment
• Willingness to learn and adapt to new responsibilities
• Proactive, self‑motivated high performer who emanates a positive attitude and energy
• Team player delivering results efficiently utilizing resourcefulness, a sense of urgency, and responsiveness

• Bilingual candidate fluent in Spanish a plus
• Proficiency in Microsoft Office suite including Excel, Word, Outlook, and Power Point
• Experience in energy efficiency preferred, but not required
• SharePoint and Microsoft Dynamics CRM experience a plus

Bachelor’s degree from an accredited college in a related discipline (e.g., business, engineering), and/or 3+ years of relevant work experience.

Arena Technical, (Use the "Apply for this Job" box below). an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.