Shift Supervisor - Electric Distribution Center

A Leader for Electric Operations, ESSO provides leadership to a team of employees and/or contractors directly responsible for supporting emergencies on the Transmission & Distribution Electric System, performing general dispatching and system switching for operational & maintenance tasks and the installation of asset improvements. They oversee the electric service territory and are expected to ensure safe, reliable, delivery of service to customers and communities.

Field Leaders serve as role models for safe work practices. They also actively manage the development and training of employees to improve individual and team performance. Field Leaders are generally on call 24 hours a day to support operational activities and electric system emergencies, as necessary.

• Demonstrate Safety Leadership by promoting and assuring a safe working environment, as well as, helping to support the continued improvement of electric operations public safety. In addition, ensure all personnel perform safe work habits according to the NIPSCO's Safety Manual.

• Provide leadership, direction, and performance coaching to the front-line workforce. Facilitate effective two-way communication, especially between front-line workers and the rest of the organization.

• Serve as a consistent and regular presence in the dispatch center providing leadership, direction, and feedback to the front-line employees.

• Actively manage the development, training, and evaluation of front-line workers to improve individual and team performance.

• Manage and enforce the terms in the Collective Bargaining Agreement (where applicable)

• Promote Operational Excellence by motivating, coaching, and developing staff to meet established objectives

• Create an environment in which front-line workers are actively involved in the spirit and steps of Continuous Improvement.

• Ensure optimal use of resources by supporting the development and driving the execution of the teams' work plans along with proper management of Operating and Maintenance and Capital Budgets.

• Collaborate with and build strong working relationships with internal and external groups to coordinate work efforts.

• Ensures that work is completed according to company standards, regulations, processes, and procedures.

• Ensure employees effectively use tools and technology to complete their daily work.

• Cultivate and advance a diverse and inclusive environment.

• Convey a leadership image that is consistent with the organization's values, demonstrating the qualities, traits, and demeanor that commands leadership respect.

• Troubleshoot process systems, equipment failure/concerns, or inefficiencies when they occur.

• Respond to emergencies within the company's established procedures, incident command system structure, and storm recovery structure.

• Ensures all personnel training is up to date and compliant.

• Must possess valid State Driver's License and clean driving record, and clean driving record.

• High school diploma or equivalent.

• 4+ years of experience in the electric utility industry and/or background within a related utility, and skilled trades.

• Demonstrated Leadership experience

• Demonstrated knowledge and ability to quickly assess and make sound decisions in emergency situations.

• Strong knowledge of on-the-job safety and compliance requirements

• Ability to motivate stakeholders with varying priorities to accomplish a common goal.

• Strong organizational and planning skills

• Ability to coach and develop employees

• Demonstrated ability to use a variety of technologies used for everyday tasks

• Knowledgeable of distribution and transmission line and substations (troubleshooting, maintenance, and operational activities)

• Understanding single line diagrams, engineering drawings, prints, and standards.

• Periodically assumes the duties of the department manager.

• Additional hours more than 40/week and a shift rotation 4 days on 4 days off (days and nights) will be required to meet expectations of this position.

• Review, write and approve a proper switching order in accordance with NIPSCOs General Orders.

• Basic understanding of electrical concepts and theories.

• Responsible for directing their teams to meet CAIDI, SAIDI, SAIFI, ETR, and other customer commitment goals.

• Directs field damage assessment and restoration work for electric system outages.

• Work closely within the following software platforms; ITOA, NMS, NIMS, Salesforce, SAP, CIS, ESO1 and GIS

• Provides technical support and operational data to various…