Clinical Operations Nurse

• Competitive Salary
• Medical, dental, and vision insurance
• Time and half pay for worked holidays (if working on the floor)
• Short- and long-term disability benefits
• 401k match of 50% up to 6% of salary
• Earned Paid Time Off (PTO)
• Discounts through Nectar recognition platform
• Employer-paid Employee Assistance Program (EAP)

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

The Clinical Operations Nurse (CON) provides clinical leadership, coaching, and operational support across assigned markets to ensure consistent delivery of safe, high-quality dialysis care. The CONserves as the bridge between frontline nurses, regional management, and corporate quality teams-providing real-time clinical guidance, hands-on training, and ensuring compliance with Concerto’s quality, regulatory, and operational standards. This role is a key driver of clinical excellence, survey readiness, and nursing staff development across all assigned facilities.

• Reviews outlier labs and ensurestimelyinterventions are executed, providing feedback, remediation, and follow-through.
• Provides ongoing education and in-services to nurses and PCTs on Concerto policies, clinical protocols, and regulatory standards.
• Provides direct support during surveys, including being onsite when possible.
• Steps into provide leadership coverage in the absence of a Regional Manager (RM) or when requested by leadership.
• Performs other related duties and responsibilities as assigned; responsibilities are notsolelylimited to those listed above.

• Identifies and addresses market-level clinical outlier trends, develops action plans, and tracks follow-up to closure.
• Providesminimumbiweekly updates on unit performance and monthly written summaries of strengths and opportunities, copying the VPO/RDO as required.
• Collaborates with physicians on outlier patients and clinical interventions.
• Participates in corporate and regional initiatives, pilots, and special projects.
• Works closely with dietitians and social workers to address barriers to care, including nutrition and psychosocial challenges.

• Acts as a hands-on clinical leader and primary resource for facility RNs.
• Reviews and interprets lab values (Hgb, TSAT, ferritin, Kt/V) and ensurestimelyinterventions with nursing staff and physicians.
• Ensures critical lab results are addressed, documented, and escalated appropriately to physicians, facility leaders, and Regional Quality and Regulatory Managers (RQRMs).
• Monitors long-term catheter use and collaborates on AVF/AVG placement and catheter removal plans.
• Reviews data accuracy and completeness, ensuring patient records and clinical metrics reflect true performance.
• Conducts monthly clinical audits, including “red clinic” audits and facility observation reviews.
• Collaborates with Clinical Operations leadership to ensure all assigned facilitiesmaintaincontinuous survey readiness.
• Develops and/orconductscorrective action plans following internal audits, surveys, or adverse findings.
• Educates staff on survey processes and reinforces Concerto’s regulatory expectations.
• Participates in QAPI, Clin Ops, and outlier meetings, collaborating closely with compliance/quality and operations teams.
• Serves as aRenvioand Ascend super user, supporting staff in EMR documentation and troubleshooting.
• Assists with signing off oninitialand annual RN and PCT skills checklists and verifies competency documentation.

• Coaches RNs and PCTs in anemia management, adequacy troubleshooting, vascular access monitoring, and infection control practices.
• Conducts monthly check-ins with facility RNs and escalates barriers or opportunities for improvement.
• Provides hands-on support in addressing clinical and workflow inefficiencies.
• Promotes a culture of accountability, teamwork, and patient-centered care at every site.

• Provides backup staffing support as necessary tomaintainsafe and effective operations duringcall-outs, vacancies, or survey activity.