Bench Restaurant Manager

Summary

The Bench Restaurant Manager is knowledgeable of all restaurant functions of the hotel. This position focuses on supporting special projects such as hotel/restaurant openings and assisting in properties where there is a vacancy in restaurant management.

• Performs all duties in the restaurant as needed
• Ensures White Lodging Way “WLW” BOH process is completed and followed daily
• Maintains all WLW training and certification materials
• Prepares restaurant for each shift following WLW scenography guidelines
• Ensures each associate lives the WLW Pledge and follows all handbook policies
• Monitors service standards and dining times throughout each shift
• Has a hands on approach to teamwork and is able to assist associates in their service functions
• Monitors seating rotation and capacity to ensure smooth running equitable shifts
• Understands department goals and action plans to achieve them
• Monitors associate times and punches in Kronos and follows all policies and procedures to make corrections
• Monitors allocation of gratuities and service charges
• Schedules associates using weekly forecast and staffing guides
• Maintains all associate documentation and turns them in timely
• Performs REX, RAPs and reviews for all assigned associates
• Ability to monitor restaurant operational procedures and adjust as needed to achieve the best possible experience for both guests and associates

• Training and development
• Organization and Planning
• Team Building
• Customer Focus
• Accountability

• Outlook
• EXCEL
• Word
• Micros

• College degree preferred
• Experience in a training or leadership role
• Experience in a high volume restaurant preferred

• Lifting and carrying of objects, 30-40 pounds
• Ability to push or pull objects 50-100 pounds
• Sitting 10% | Walking 40% | Standing 30% | 20% bending, kneeling, lifting, climbing
• Ability to go between hot and cold temperatures