Store Support, Customer Service Rep

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support functions including assisting customers in the lot, order fulfillment, administrative services, and other related tasks.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Assist with cash management or program compliance as assigned.
• Work cooperatively with other associates, vendors, and carriers; maintain a high level of integrity and professionalism.
• Demonstrate detail orientation and proven time management skills; perform with little or some supervision.
• Support store-specific business objectives and key operational responsibilities.

• Ability to work cooperatively with other associates, vendors, and carriers.
• Detail-oriented with proven time management skills.
• High level of integrity and ability to act with professionalism.
• Ability to work with little or some supervision.