Commercial Refrigeration Technician HVAC-R

About Easy Ice

Build your best future with the Easy Ice team – Cool Careers Start Here! We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we’ve been changing our industry for the better and aren’t slowing down anytime soon. As a member of our team, you’ll help restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out.

We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

• Competitive pay
• Company vehicle & cell phone
• Excellent medical, dental, vision, and group life insurance
• 401(k) company match
• PTO and holiday pay
• Fitness membership reimbursement
• Hands‑on experience that promotes a growth‑oriented culture
• Personal growth opportunities that encourage employees to think outside the box
• Challenging and meaningful work that fosters learning and development
• Fun, fast‑paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us out:
  Easy Ice

The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high‑energy, and organized person who thrives in service‑oriented and customer‑facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal Technician II is results‑oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues.

The Technician II will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty.

• Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases
• Lead the installation process as required, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of equipment
• Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence

• Progress from Technician I:
  All levels are responsible for installation, cleaning, preventative maintenance, troubleshooting, and repair of ice machine equipment as required, including bagging or delivering ice and other duties as assigned
• Install, clean, maintain, troubleshoot, and install equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Train and mentor less senior technicians as required
• Manage on‑site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in…