Sales Coach

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We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.

You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

• Manages an evolving inside New Hire sales team starting with onboarding through 12 months of hire. Understands individual development needs of each New Hire member of their sales site team and proactively coaches, catering to specific needs.
• Works with PCCU Training, Technical Sales Organization, Product Management, Human Resources Recruiters, IT Help Desk, Onboarding Specialist & Sales Managers to help with onboarding & ongoing development of new hires
• Helps New Hire team members improve performance through one-on-one proactive coaching sessions, training and responsive coaching including 6/12 month business reviews for each New Hire Account Manager
• Conducts ongoing sales skill performance evaluations for all assigned New Hire team members.
• Interviews all New Hire members of their sales site teams
• Identifies New Hire reinforcement areas with Sales Skills, Business Development, Pipeline, Backlog Management & Order Maintenance.
• Designs & delivers virtual classes based on identified New Hire reinforcement areas in person & virtually using Web Ex, Microsoft Teams & Adobe Connect.
• Serves as first line of support to team member for logistics, customer issues, pricing inquiries, system and procedural questions, advice and issue escalation.
• Develops relationships with internal and external resources
• Resolves customer and business issues
• Serves as communication interface between Account Managers and internal departments
• Answers questions regarding policies and procedures.
• Prepares and develops Account Managers (AM) in all aspects of their job.
• Observes Account Manager’s performance through phone monitoring, direct observation and joint customer engagement.
• Identifies coaching opportunities and development needs for assigned AMs.
• Helps Account Managers to improve performance through one-on-one proactive coaching sessions, training, and responsive coaching.
• Utilizes a combination of leadership, coaching/mentoring and inspection skills based on established metrics to guide AM’s successful development.
• Creates quarterly and monthly strategies for producing business results for the AM that are assigned to them through forecasting and business analysis.
• Prepares reports for 6 month business reviews, analyzes and interprets reports.
• Meets with every Account Manager on New Hire sales team individually to identify goals and create action plans for attaining those goals.
• Inspects progress toward action plans throughout month in conjunction with the Sales Manager.
• Participates in self-development learning opportunities as well as strategic planning meetings with Sales Managers in reference…