Security Team Lead

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The GSOC Lead Specialist is responsible for providing support in security, fire, and life safety alarm monitoring; threat assessment and intelligence gathering, video monitoring, incident management, travel safety, and dispatching Fidelity security or public safety personnel to corporate locations.

• Assist management in coordinating Fidelity’s security response to incidents that occur at or near corporate locations/events through appropriate communication methods. Responses may include medical emergencies, criminal activity, fire, and duress alarms.
• Liaise with law enforcement, fire, or other public safety organizations related to emergencies on or near corporate locations.
• Review, analyze, and disseminate open‑source and subscription‑based intelligence to mitigate and report global threats to corporate locations, associates, and stakeholders.
• Document, assess, and report on instances of possible threats in the workplace; coordinate with management regarding escalated cases.
• Support the Travel Security program through monitoring of associate travel and analyze events of concern or elevated risk, acting as the primary contact for travel security incident management.
• Report out of the ordinary or abnormal conditions to the corporation’s security personnel, management, associates, contractors, and facilities organization.
• Receive, evaluate, and disseminate information and reports from internal business groups and local agencies.
• Develop concise, fact‑based incident reports for distribution to various Fidelity stakeholders.
• Coordinate service requests for after‑hours access to Fidelity offices.
• Play an integral role in developing new security, incident management, and intelligence gathering processes.
• Refine existing GSOC response and escalation procedures.
• Lead the on‑duty shift when delegated by management.
• Support and mentor junior personnel to enhance proficiency with GSOC technology resources, processes, and procedures.

• 3+ years of full‑time experience in a security function, preferably in an operations or control center assignment.
• Previous life safety or incident management training preferred.
• Bachelor’s Degree preferred.
• Computer proficiency with Microsoft Office suite of products.
• Experience with Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).
• Experience collecting, analyzing, and disseminating open‑source or subscription‑based intelligence.
• Providing excellent customer service in a high call volume environment.
• Ability to work in a fast‑paced organization; coordinate and manage multiple tasks with limited supervision.
• Strong communication skills at all levels of the corporation.

Fidelity is not providing immigration sponsorship for this position.

Security

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, Monday‑Friday) in a Fidelity office. This does not apply to Remote or fully Onsite roles.