Administration Officer

We are a charitable organisation dedicated to supporting people with medical conditions and disabilities to regain or maintain their independence. Through specialist assessments, we provide practical advice on mobility equipment, vehicle adaptations, driving retraining, and alternative transport solutions, helping individuals travel safely, comfortably, and confidently.

Overview of Role

We are seeking an organised and customer-focused Administration Officer to join our team. Acting as the first point of contact for our clients, you will provide essential administrative support, coordinate assessment appointments, offer guidance throughout the assessment process, and respond to enquiries in a professional and compassionate manner.

This role involves regular communication with clients, their families, and external organisations such as the DVLA, NHS, and other referral partners. The successful candidate will have excellent communication and organisational skills, strong attention to detail, and the ability to manage a varied workload effectively.

Working closely with the Assessment Team, Assessment Leads, and Management Team, you will play a key role in ensuring the smooth day-to-day operation of our administrative functions.

Key Responsibilities

• Use a range of software applications, including email, spreadsheets, databases, and Microsoft Office packages.
• Contact clients to arrange and schedule assessments.
• Provide administrative support to colleagues across the organisation.
• Offer information, advice, and support to clients and their families regarding the assessment process.
• Prepare, distribute, and maintain assessment reports and related documentation.
• Respond promptly and professionally to enquiries from clients and stakeholders.
• Liaise with external organisations, including the DVLA, NHS, and other referring agencies.
• Ensure administrative processes are carried out accurately and in compliance with GDPR requirements.
• Contribute to the efficient running of the office and support continuous service improvement.

Essential Skills and Experience

• Proficient in Microsoft Office, particularly Word and Excel.
• Excellent customer service and organisational skills.
• Strong ability to prioritise workloads and manage multiple tasks.
• Ability to work effectively under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to work collaboratively as part of a team.
• High level of accuracy and attention to detail.
• 2+ years’ experience in a similar role

Location

This position is based at our Head Office in Meriden.

Working hours:

• Monday to Thursday: 8:00am–4:00pm or 8:30am–4:30pm
• Friday: 8:00am–3:30pm or 8:30am–4:00pm

We offer the opportunity to work within a supportive and rewarding environment, making a meaningful difference to the lives of people with disabilities and medical conditions.