Head of Services

WARNING

Read in full - don't ‘just apply’.

If you think Services is a "support function," or if you enjoy reciting the same slide deck to sleepy audiences for a steady paycheck, stop reading. This role requires a commercial killer instinct, not just a laser pointer.

Remote / Global. (However, if you are Europe/UK-based, you must be willing to occasionally operate on US hours and vice versa. We move at the speed of the market, not the speed of a tea break.)

We are looking for a Head of Services to lead our post‑sales consulting practice, and build a scalable P&L that fuels Net Revenue Retention.

We are MEDDICC. We don’t just train sales teams; we build the Operating System for the world’s best GTM organizations.

You are not here to run a training department; you are here to embed MEDDPICC into our customers' DNA, customizing their Playbooks, Value Propositions, and operating rhythms.

Your mission is to bridge the gap between "Closed Won" and "Forever Customer" by ensuring our customers don't just learn MEDDPICC, they win with it.

You come from a Value Consulting, Value Engineering, Sales Enablement or Management Consulting background. You may not have carried a bag, but you understand the physics of a deal better than most reps do.

• CRAFT:
  You don't just "know" MEDDIC; you know how to weave it into a customer's specific DNA. You can take their generic "benefits" and sculpt them into sharp, defensible Metrics and Value Propositions that their teams can actually execute on.
• CRAVING:
  You are obsessed with "Lasting Impact." You aren't satisfied with a successful workshop; you are only satisfied when you see the customer using the Value Proposition you helped them build to close their own deals.
• CLOCK SPEED:
  You have a diagnostic eye. You can look at a customer's current GTM motion and instantly spot the "Value Gap", finding the hidden pains and the unarticulated value propositions that the customer couldn’t see themselves.
• COACHABILITY:
  You seek truth over comfort. You aren't afraid to tell a customer that their "differentiator" isn't actually different, and then show them exactly how to fix it.

OK, OK… that was just to check your pulse. If a target scares you, you’re in the wrong place.

• The Keys to the P&L:
  You own the Services number. Revenue, Margin, Utilization. You aren't just running projects; you are building a profitable business unit.
• The Ultimate Sandbox:
  You will be working with the fastest-growing companies on earth (our customers). You get to rewrite how the world’s best GTM teams operate.
• A Product & Media Engine:
  You aren’t building decks in a silo. You have a world-class Media team ready to turn your custom customer frameworks into scalable "Plays" and Netflix‑grade assets.
• Influence:
  You are the bridge between "Closed Won" and "Forever Customer." You are a key part of the leadership team, and your voice shapes our entire strategy.

• Architect the Transformation:
  You won't just "deliver training." You will consult with leadership teams to embed MEDDPICC into their daily operating rhythm, re‑wiring how they engage with customers and how they run their GTM cadences.
• Build the Custom Playbooks:
  You will take our framework and sculpt it into the customer's reality. You will write the specific Value Propositions and Decision Criteria maps that their reps will actually use to influence and close deals.
• Operationalize the Value:
  You will be the enemy of "Shelfware." You will ensure that the metrics we defined in the sales process are actually tracked, measured, and achieved post‑sale.
• Own the Business:
  Strategy is cute, but revenue is king. You will forecast and deliver against services revenue and margin targets, ensuring we scale efficiently.

• You think "Consulting" means giving advice and walking away before the hard work starts.
• You are happy with a "successful workshop" even if the customer churns a year later.
• You are afraid to tell a CRO that their internal operating rhythm is broken.
• You want to stay in the safe world of Pre‑Sales and never own the outcome.
• Yo…