Broker Success Manager

As they expand their operations, they are looking for a dynamic BSM to join their team

• Location: Remote (Germany or France based)
• Category: Broking
• Type: Permanent

• Update their insurance contracts upon brokers’ requests. For that you’ll be owner of a dedicated inbox and you’ll handle a high volume of brokers interactions. This requires to respect their SLA in order to insure a top satisfaction rate
• Own the contracts recognition of the German and Austrian Sales teams. This ownership is key as it’s both a revenue-related and a cross-team topic. It’ll be your job to make sure the deals they close are easy to onboard by the CSM team post-signature
• Offer premium onboarding for their top brokers to make sure that they have a frictionless post-sales journey.
• Business proficiency in written and spoken German and English
• Background or experience in the insurance business is a must-have
• Excellent communication, presentation, and interpersonal skills. Proven track record of working well across teams in an international environment
• Process-oriented mindset with the ability to get things done. Fast learner.