Customer Services Advisor

Overview

Our client is seeking to recruit an experienced Customer Service Adviser to join a busy operational hub, providing front-line support services (face to face, online and over the phone) to a wide range of customers while projecting a positive and friendly image.

• Provide front-line customer support across multiple channels (face to face, online and over the phone).
• Manage a high-volume workload in a fast-paced environment while maintaining professionalism and confidentiality.
• Handle sensitive situations with tact and discretion and ensure a high level of customer service at all times.
• Multi-task effectively to balance administrative tasks with customer interactions.
• Maintain strong attention to detail and deliver accurate information and administrative support as required.

• Previous experience in a similar customer service role is preferred.
• Strong numeric aptitude and solid all-round administrative skills.
• IT literate and able to use standard office software and systems.
• Confident communicator with the ability to remain approachable and friendly.

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