Customer Service Advisor

Join us as a Customer Service Advisor, where you'll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you'll play a key role in delivering services that really make a difference

Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You'll be a great communicator who can clearly explain information and tailor your approach to meet individual needs. You'll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You're proactive, organized and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional.

Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You'll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services. Is this for you?

• Enjoy working in a fast-paced, customer-focused environment
• Have experience handling calls and resolving customer queries
• Are confident using systems and managing multiple tasks
• Can build strong relationships and work collaboratively with colleagues and partners
• Are motivated to deliver a high-quality service and improve customer outcomes, Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

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