Service Assistant

As a Service Assistant
, you will work in the mansion house. Cragside welcomes over 250,000 visitors annually, and you will play a key part in welcoming guests on reception, or helping to answer queries around the house. You will help to deliver high-quality customer service to all our visitors, and bring the unique stories of Cragside to life.

Salary: £12.75 per hour

Contract duration: Fixed term contract until 28th February 2027

Working Pattern: The hours advertised for this role reflect 12 months, however the actual hours you’ll be required to work are 250 actual working hours equivalent to 3 days per week. The amount of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract. Hours of work are between .

Working days may be flexible, but will require one regular weekend day.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Set in the heart of the stunning Northumberland landscape, Cragside is a unique place to work. Here William Armstrong, the brilliant engineer and manufacturer, built a wonder of the Victorian age. Here he created artificial lakes, generated his own hydro‑power, pioneered electric lighting, installed telephone systems and built a world of experimentation and innovation that inspired the way we live today.

We carry this ethos into the 21st Century – developing and implementing experimental and innovative ways to bring Cragside to life for today’s visitor. Just as Armstrong’s vision was brought to fruition through creative collaboration, today a multi‑disciplinary team works to look after the place in a way that makes it enjoyable and relevant to our visitors, allowing them to connect with it on an emotional level too.

Service Assistants play a key part in supporting the House Team, greeting and helping our visitors. No two days are the same, you will help in various visitor areas, be involved in many different tasks and can expect to meet lots of different people. This could include welcoming visitors on arrival and assisting them with queries around the house, whilst also working alongside our volunteers, helping to ensure we meet our security and fire and safety compliance.

Most importantly, you will share Cragside's unique history with our visitors. This role will suit anyone with a passion for delivering great customer service and a keen interest in learning about visitor operations.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well‑organised and adaptable
• Willing to learn new skills

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

Cragside, Rothbury, Morpeth, NE65 7PX

• Service Assistant
  - Career Level A1.pdf
• Appendix for staff roles
  - February

Compliance. Eligibility to Work in the UK

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.