Field Service Engineer Ireland

## Field Service Engineer - UK & Ireland Apply locations:
England - Remote time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 18, 2026 (13 days left to apply) job requisition :
42834-JOBWhat if the work you did every day could impact the lives of people you know? Or all of humanity?## At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.##

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.## # Field Service Engineer - United Kingdom## Working 70% onsite with Cambridge based customer + 30% field-based workAs
** Field Service Engineer here at Illumina
** in the UK, you will play a critical role in leading the customer experience by providing high-quality on-site service and technical expertise to one of Illumina's Cambridge based customers. In addition you will also be required to travel up to 30% to support other customers within the field. Travel will be mainly around the London and Cambridge area however could be UK wide dependent on business needs.

You will work closely with customers at the forefront of genetics and Next Generation Sequencing, supporting installations, troubleshooting, maintenance, and repairs of complex systems. As part of Illumina’s virtual extended team, One Illumina, you will collaborate with field-based and office-based colleagues to ensure customer expectations are met and exceeded. This role is central to our commitment to Make Customers Heroes by enabling their success through reliable, responsive, and expert service.
*** Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
***** Why You:
** You are a technically capable, customer-focused professional who thrives in a fast-paced, field-based environment. You bring a qualification in Electrical or Electronic Engineering, Mechanical Engineering, Biosciences, or a similar discipline, combined with several years of relevant field experience.

Experience with in the biotechnology or biomedical industry, or applicable military experience, will set you up for success in this role. You enjoy working autonomously while being part of a structured, remote team, and you take accountability for delivering on your commitments. You have strong problem-solving/troubleshooting abilities, excellent customer-facing skills, and the ability to communicate clearly through technical writing. Familiarity with optical alignments, robotics, fluidics, electrical/electronic, and mechanical systems is advantageous, as is experience working within a lab environment.
** Responsibilities:
*** Engineering support to a dedicated Illumina customer onsite in Cambridge (Roughly 70%)
* Engineering support to other Illumina customers (Field-based roughly 30%)
* Install, upgrade, repair, and maintain instrument systems within defined territory
* Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
* Serve as a focal point for problem resolution assistance to subsidiary or distributor support
* Provide technical support to staff, contractors and customers
* Special assignments and administrative duties as directed by Field Service Manager or designate
* Respond to service requests and ensure customer satisfaction
* Routinely complete administrative paperwork, such as but not limited to:
Time Reports, Expense Reports, Service Agreement Quotations, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment…