Team Leader - Lifeline

This is a re-advertisement following a small change to the essential criteria. All previous applications will be considered so there is no need to re-apply.

To manage the Lifeline and Installation Teams and service, through delegated responsibility for operational requirements in their work and ensure that a high level of customer service is provided.

To respond to customer queries from the public on a full range of issues regarding the lifeline service provided by Merthyr Tydfil County Borough Council and for the service provided to other partner organisations. This includes monitoring team day-to-day performance and customer interactions to ensure the smooth running of the control room.

To be an advocate to the customer on behalf of corporate customers to ensure appropriate outcomes. Meet with representatives from stakeholder groups. For example, being the Council representative for network groups providing Lifeline services to meet the Quality Standards Framework.

Ensure the service meets the requirements set out in the Quality Standards Framework for annual accreditation award., All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both.

Ability to speak Welsh is desirable.

Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.