Credit Controller

About The Role

To minimise bad debt and maximise profit, through both proactive activity and recovery activity, ensuring prompt payment of invoices in accordance with Company Credit Management Policies, practices and procedures to achieve targets set.

• Operate both a proactive and recovery approach to the ledger.
• Regularly contact customers via telephone and e‑mail in respect of overdue balances.
• Facilitation of payments in advance from high risk or “cash only” customer accounts.
• To liaise with Sales, Customer Experience and other internal stakeholders in respect of outstanding queries/requests.
• To liaise with Central File Maintenance in respect of customer account details.
• Complete and adhere to department workflow processes on customer refunds and credit limits.
• Establish and maintain relationships with customers.
• Work collaboratively with Credit Management team and internal stakeholders to ensure resolution of customer queries and achievement of targets.
• Attend twice monthly credit ledger review meetings, identifying potential risks for escalation.

• 25 days Plus Bank Holidays
• Company Sick Pay
• Pension Scheme
• Long Service Awards
• Death in Service
• Discounted Shopping Platform
• Employee Assistance Programme
• Excellent Career progression with full ongoing Support
• Onsite parking with excellent working conditions and transport links.

• Experienced Credit Controller or customer service specialist within a business to business environment.
• Confident communicator both verbal and written.
• Problem Solver.
• Ability to meet deadlines and work under pressure.
• Team player.
• Ability to achieve objectives/targets set.
• Ability to organise own workload and prioritise.

We are an equal opportunities employer, committed to diversity and inclusion. Our person‑centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.