Medical Secretary

Support Medical Secretary

The closing date is 25 February 2026

To contribute to the provision of health care to the people of the Merthyr, Cynon and Rhymney, Rhondda Cynon Taff and Bridgend valleys by providing confidential and comprehensive secretarial service to the consultant and associated team within the consultant's speciality.

Following appropriate systems, procedures, policies and processes, ensuring efficient and accurate typing skills are performed and that timely communication is carried out to allow the patients to experience a smooth journey at all times.

Assist the consultants' secretaries within the Ophthalmology Department by providing direct support within the consultants' medical teams.

Routine typing/audio typing of clinical correspondence.

Managing Consultants' diaries, prioritising results, organising clinical activity.

Liaising with patients, GP's and outside Health Boards to provide treatment and care.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

• Communicate with Clinicians, patients, nurses, managers, administrative staff, relatives, GPs, Pharmaceutical Representatives and other Health Boards. Good interpersonal skills at all levels, which may involve complex or sensitive information.
• Play a supportive role within the running of the Ophthalmology medical team. With experience, anticipate problems on any urgent issues recognise within the Urology Department and take necessary action to solve these problems using their own initiative.
• Receive, open and post all departmental mail. Carry out any necessary tasks generated by such mail, e.g. draw to the attention of Consultant, telephone the writer, etc send any faxes, adhering at all times to both the Data Protection Act and Health Board policies in accordance with confidentiality.
• Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or complaint. You should have the ability to defuse informal complaints and know the procedure of forwarding the complainant in the right direction. Depending on the enquiry, reassure patients, seek advice and always record the time, date and nature of the call.
• Liaise effectively with other internal departments e.g. Wards, Medical Records and Radiology. Where necessary deal with enquiries arising from clinics.
• Deal with enquiries from within the Health Board, extended NHS and outside Agencies in connection with patient management, liaise with a multi‑disciplined team within the Ophthalmology department.
• Liaise effectively with medical, nursing and administrative colleagues at all levels in the organisation.
• The purpose of this post should remain constant but the duties and responsibilities may vary over time within the overall role of the post.
• Arrange clinic appointments outside normal Medical Record System, liaise with patients.
• Retrieve, receive and return case notes (to allow this to be managed efficiently the use of WPAS is paramount).
• Ensure that investigation results are signed by doctors before filing. Monitor patients notes to ensure all investigation results are received.
• Identifying, allocating date and contacting patients. Updating patient information system and collecting patient case notes.
• Take abnormal investigation results over the telephone from Path Lab name of secretary taking said results is requested and recorded: process investigation results; in the event of abnormal results it would be necessary to inform the Consultant or senior member of the medical team. Carry out any instructions given in regard to same (e.g. arrange admission, B/F OPD appt).
• Using advanced keyboard skills and medical terminology Type and process the following:
  Clinical…