Therapies Administration Officer

Therapies Administration Officer

The closing date is 25 February 2026

An exciting opportunity has arisen for an enthusiastic and motivated individual, with a passion for helping others, to join our Dietetic Administrative and Clerical Team at Keir Hardie Health Park.

The post holder will support the department in the provision of a high quality, comprehensive and efficient administration and support service.

They will liaise and work with the Administration Service Co-ordinator and/or the Dietetic Team Leader to ensure the smooth running of clinical dietetic services such as clinics, home visits and group education.

The post holder will act as a point of contact for users of the service e.g. individuals from inside and outside the University Health Board, patients and members of the public.

Answer and deal with external and internal telephone calls, dealing appropriately with external and internal telephone enquiries, in a pleasant manner.

To book new and follow up appointments into home visits/clinics/groups, re-scheduling where required.

Sending out correspondence to patients and referrers regarding bookings and attendance.

To access and input data to WPAS and or other specified clinic management systems to support the delivery of clinical one to one and group education appointments in the department

Undertake archiving of all dietetic patient record cards live and deceased in accordance with University Health Board policy.

Collect and distribute all internal and external mail for the department.

General photocopying, filing and appropriate disposal of confidential documents.

Welsh Skills Desirable
:
This post is advertised as Welsh Desirable at Level 3 Speaking/Listening (or 'B1' Level if you've learnt Welsh as an adult). This doesn't mean you have to be fluent or able to write long reports in Welsh; it just means being able to hold simple conversations with patients. Have a look at the 'Croeso Candidate!' guide attached below for more information.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline ther you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

• Knowledge of secretarial and/or administrative procedures acquired through experience and on the job training.
• ECDL RSA/OCR II or equivalent experience.

• Experience of using Microsoft Office packages.
• Experience of dealing with a wide range of people from all backgrounds/general public.
• Experience of working in a hospital environment.
• Experience of working in a dietetic team
• Use of Oracle for ordering and receipting.
• Experience of organisation and monitoring of administration systems.
• Experience of effective team working.

• Excellent verbal and written communication skills.
• Able to deal with distressed patients/relatives
• Able to manage and prioritise own and other's workload and use own initiative
• Able to demonstrate a high level of accuracy and attention to detail in all work undertaken
• Welsh Language Skills (Level 3 and above/B1) are Desirable for this Role.

• Flexible approach to work. Calm under pressure. Tact and diplomacy.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board