Sheltered Housing Officer

Are you a compassionate, resilient and proactive housing professional ready to make a real difference in people's lives? We're looking for an experienced Sheltered Housing Officer to deliver a high-quality, person-centred service within housing for older people and specialist schemes. This is a rewarding, site-based role where no two days are the same.

• Delivering tailored, outcome-focused support that empowers residents to live independently
• Managing complex casework including safeguarding, domestic abuse, mental health, hoarding, anti-social behaviour and substance misuse
• Providing a visible, responsive on-site presence through effective lone working
• Ensuring schemes are safe and compliant through regular inspections, testing and robust health & fire safety management
• Managing property-related issues and maintaining high standards across dwellings and communal areas
• Mediating disputes and fostering a safe, inclusive community environment
• Working flexibly to deliver a tenure-blind, whole-place offer that meets the needs of residents and the wider community
• Contributing to continuous service improvement in line with legislation and local policy

• Experience in sheltered, supported or older persons housing
• Strong case management and safeguarding knowledge
• Confidence in lone working and managing competing priorities
• Solid understanding of housing management and health & safety compliance
• A proactive, solutions-focused approach with excellent communication skills

If you're passionate about supporting older residents to thrive, confident managing complex situations, and committed to delivering high standards of housing management, we want to hear from you. Apply today.