Deputy Practice Manager Morlais Medical Practice

Minimum 5 years experience in management position (preferably healthcare) Desirable Diploma in Primary care/health care management. Working knowledge of EMIS clinical system The candidate should be able to work independently using their own initiative, and yet also be part of the team. They should have excellent communication and leadership skills, and work with the practice manager and operations manager to strive for excellence in healthcare provision.

The candidate should have strategic vision to drive things forward and promote change where needed. They should have excellent IT and organisational skills and aim to deliver targets across clinical and administrative areas. It is important that the candidate is motivated, enthusiastic and able to performance reports, and compliance risk assessments in conjunction with health board and practice policy.

• Lead the development and implementation of quality and governance frameworks across the practice.
• Monitor compliance with regulatory standards and legislation (e.g., CQC, GDPR, HSE, professional bodies).
• Conduct internal audits, risk assessments, and reviews to identify areas for improvement.
• Provide expert advice and training to staff on quality, safety, and governance matters.
• Manage incident reporting systems, complaints processes, and action plans.
• Produce clear and accurate reports for senior management and regulatory bodies.
• Foster a culture of openness, learning, and continuous improvement.
• Manage website Social media platforms Improve IT platforms to improve processes Digitalising complaints process Policy updating

• Proven experience in a similar quality/governance role, ideally within a professional or healthcare setting.
• In-depth knowledge of regulatory and quality standards relevant to the practice area.
• Strong leadership, communication, and stakeholder engagement skills.
• Analytical and detail-oriented, with the ability to interpret data and implement practical improvements.

• Relevant qualifications in quality management, compliance, risk, or a related field (e.g., ISO, CQC compliance, PRINCE2, Lean Six Sigma).