UX Chapter Lead | Retail Banking @ Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

The Retail User Experience (UX) chapter in ING Bank Romania is part of the CX, Innovation & UX Centre of Expertise for Retail customers. Our mission is to create innovative products & services and to deliver our promise to the customers: a superior customer experience that is easy, personal, instant & relevant.

We're looking for a UX Lead that strengthens delivery, steers decisively, partners well across levels, and supports our ambition to build superior, innovative customer experiences — especially as we transition into a global delivery model.

As chapter lead you will be balancing both contributor responsibilities (delivering on your own projects, ensuring subject matter expertise and craftmanship), as well as managerial responsibilities for a chapter of 5 UX designers directly involved in ideating, scaffolding & designing interactions, enhancing and enriching the ING Home'Bank application.

Our unwavering ambition is to position ING as an undisputed leader in digital financial services and payments, and to deliver highly personalized, real-time experiences that customers increasingly expect, thus tangibly making a difference for the better in their everyday lives when they use our products.

• You're anchored in the team’s activity, you’re available to help and you lead the team’s design critique sessions to ensure the best possible experience for our customers;
• Work actively with service designers, customer journey experts, engineers, product owners, analysts & marketing experts to constantly improve the customer experience within Home’Bank;
• You are an artist at heart, but pragmatism and working with data in building the best possible experiences for our customers will most often be your voice of reason;
• You work closely with the CX and Innovation chapter lead peers, as a team, to ensure that the Centre of Expertise follows the best possible course in terms of priorities, product direction, processes, way of work and culture.
• You lead by example in terms of quality by working on projects from the roadmap assigned to you, ensuring that the quality of your team’s work matches or is right on track to your expectations;
• Lead a team of UX designers, catering to their professional evolution, knowledge and skill development;
• Teach chapter members specific practices and advocate for embedding such practices in their deliverables (regardless of where these are stemming from – ING Group, industry best practices, latest trends, etc.)

• At least 5 years recent experience in UX, product design, service design or product management, building solutions for mobile and must have a proven track record (portfolio) & Strong Figma expertise;
• Proven Leadership experience, confident in managing upward, sideways, and downward;
• Academic degree in a relevant field such as Graphic/Visual Design, Psychology, Cognitive Science, Computer Science, or a…