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Service Desk Analyst; 1st Line – Jira & Confluence
Job in
Merthyr Tydfil, Merthyr Tydfil County, CF47, Wales, UK
Listed on 2026-02-16
Listing for:
Trapeze Group
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading software company in the UK is seeking an enthusiastic Service Desk Analyst to join the dedicated team. This role involves providing 1st line support for technical issues and ensuring incidents are handled efficiently. The ideal candidate will use tools like Jira Service Management and Confluence while working a structured shift pattern to provide 24/7 coverage. Strong communication and problem-solving skills are essential, and candidates should possess or strive to achieve ITIL certification.
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