Senior Services Functional Analyst

Position: Senior Recruitment Services Functional Analyst
remote type:
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* Contribute to the creation of Capita’s Service Blueprint and High-Level Operating Model for Recruitment Services
* Participate in workshops with client and third-party SMEs to support service integration
* Provide input to training and testing teams to ensure alignment with service procedures
* Support alignment of service design with Capita and ERP solution capabilities
* Present updates in the End-User Forum and gather feedback for iterative design
* Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
* Respond to client and third-party queries regarding service design alignment
* Support quality assurance of service design and compliance with standards
* Contribute to service transition planning and dress rehearsals
* Assist in resolving service-related issues during early operational rollout
** What we’re looking for
**** Essential Skills & Experience
*** Experience in Service Design and Operating Model development for Recruitment Services
* Background in shared service environments and multi-party implementation programmes
* Understanding of phased service transitions and interim operating states
* Proactive problem-solving and issue resolution skills
* Experience supporting service transition and testing activities
* Ability to align service design with out-of-the-box technical capabilities
** Desirable Skills & Experience*
* * Experience with Government Digital Service (GDS) methodology
* Experience with Oracle Fusion ERP implementations
* Familiarity with WCAG 2.2 Accessibility standards and testing tools
* Background in user experience-based service design
* Awareness of political and regulatory complexity in public service delivery
* Understanding of digital accessibility, inclusion and ethics
** About Capita
** Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
* Salary of up to £57,500 plus benefits
* 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
** Unlock Your Potential with Capita
** At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
** Join us and discover a career with purpose. #Careers With Purpose
** Customer first, always Fearless innovation Achieve together Everyone is valued
** What we hope you’ll do next:
** Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
** Equal Opportunities
** At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.

Please email rea or call and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers

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