Technical Support Analyst

Our client is seeking a skilled Technical Support Analyst to provide frontline application support within a mission-critical software environment. This is a full-time, permanent, remote role
, based in the United Kingdom
.

The position is predominantly support-focused (approximately 80%), with the opportunity to contribute to development and modernisation initiatives (approximately 20%). It is well suited to a technically confident support professional who enjoys problem-solving, customer interaction, and working with both legacy and evolving systems.

• Provide first-line and second-line application support via calls, tickets, and virtual meetings
• Diagnose and resolve complex software and data issues to minimise downtime and ensure customer satisfaction
• Debug legacy code and write SQL queries to investigate issues and manage data
• Manage and contribute to bug fixes and software enhancements
• Support development and improvement projects using technologies such as VB6, SQL, and Python
• Deliver remote customer training sessions and support software implementations
• Travel occasionally to client sites to support deployments and training
• Document solutions, processes, and guides within the knowledge base
• Support legacy system maintenance and system modernisation initiatives
• Provide technical guidance and informal mentoring to colleagues
• Undertake additional duties aligned with the role as required

• Proven experience providing technical support within a software or application environment
• Experience diagnosing defects and managing support tickets
• Strong proficiency with SQL-based database systems
• Ability to read and debug VB6 code (C# knowledge is advantageous)
• Experience with Python scripting is desirable
• Strong communication skills with confidence supporting customers via phone, video, and in person
• Proactive, adaptable, and comfortable managing a varied workload
• Working knowledge of SAP Crystal Reports is beneficial

• Applicants must be based in the UK
• Successful candidates will be required to pass police vetting
• Working hours: 09:00 – 17:30 (GMT)
• Travel: Occasional travel to client sites for implementations
• 25 days’ annual leave plus bank holidays
• Additional 5 personal days per year
• Private medical cover
• Life assurance
• Employee discounts and additional wellbeing benefits