Implementation Specialist

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

As an Implementation Specialist, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long‑term success with our SaaS e‑commerce platform.

• Participate in technical discovery and solution design during late‑stage sales cycles.
• Create implementation plans and technical documentation to guide delivery.
• Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation.
• Support API integrations, product feed set‑up, and troubleshooting during onboarding and expansion.
• Provide expert technical recommendations to optimise platform usage and align with client goals.
• Act as the primary technical point of contact for strategic clients during onboarding and post‑launch.
• Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution.
• Deliver tailored training and technical enablement sessions to client stakeholders.
• Maintain clear, proactive communication with both technical and non‑technical client contacts.
• Contribute to internal knowledge sharing through documentation, cross‑training, and resource development (e.g., videos, webinars).

• 2+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering.
• Fluent in both written and spoken English.
• Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.
• Strong working knowledge of Excel and HTML.
• Experience managing multiple complex client projects simultaneously.
• Strong problem‑solving skills with a client‑focused mindset.
• Excellent communication and presentation skills for both technical and non‑technical audiences.
• Strong documentation and process development abilities.
• Experience delivering software training content.
• Ability to thrive in a fast‑paced, dynamic environment with shifting priorities.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in a client‑facing technical role within SaaS, ideally in onboarding or solution engineering.
• Additional language proficiency is a plus.
• Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues.
• Experience working with enterprise clients and/or in the e‑commerce industry.
• Familiarity with remote‑based training tools.

Up to 10 %.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

When you join Rithum, you can expect to work with smart risk‑takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive…